Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Potter

Simpsonville, SC,SC

Summary

Dynamic professional with extensive experience as a Dispatcher at Fountain Inn PD, excelling in high-pressure environments. Proven ability in data entry and customer service, enhancing operational efficiency. Recognized for effective decision-making and active listening, ensuring timely assistance and seamless communication among teams. Committed to fostering positive relationships and improving service delivery.

Overview

25
25
years of professional experience

Work History

Dispatcher

Fountain Inn PD
07.2024 - 05.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

I worked with Cad to dispatch calls. Answered 911 calls and regular 7 digit calls. Worked with NCIC to enter whom or whatever needed to be entered. Worked on v connect to enter warrants and check.

Service Technician

EGW
04.2023 - 07.2024

I changed out meters and calibrated meters. Also checked for gas leaks

Assistant Manager

Cato Fashions
10.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Meter Reader

Piedmont Natural Gas Co Inc
01.2015 - 10.2022

I drove as an Amr driver and imported routes and exported routes when finished

Service Technician

Piedmont Natural Gas Company
06.2009 - 01.2015

I set meters. Turned gas on and off. Lit pilots. Worked on equipment. Changed out equipment.

Dispatcher

Piedmont Natural Gas Company
01.2006 - 06.2009

I dispatched calls. Made calls. Answered the phone to customers. Worked on GIS.

Meter Reader

Piedmont Natural Gas Company
12.1999 - 01.2006

I read meters on foot

Education

Diploma -

Lincolnton Sr High Scool
Lincolnton, NC
06.1990

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening

Timeline

Dispatcher

Fountain Inn PD
07.2024 - 05.2025

Service Technician

EGW
04.2023 - 07.2024

Assistant Manager

Cato Fashions
10.2022 - 04.2023

Meter Reader

Piedmont Natural Gas Co Inc
01.2015 - 10.2022

Service Technician

Piedmont Natural Gas Company
06.2009 - 01.2015

Dispatcher

Piedmont Natural Gas Company
01.2006 - 06.2009

Meter Reader

Piedmont Natural Gas Company
12.1999 - 01.2006

Diploma -

Lincolnton Sr High Scool
Dana Potter