Dana Quinlan
Pittsburgh,PA
Summary
Supervisor and Medical Assistant in a physician office, looking to step back from hands on patient care, and focus on a
career in management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Supervisor
Allegheny Health Network
09.2022 - Current
- Supervision of staff members across five offices
- Management of day-to-day operations including patient workflow, staff issues, billing and coding work ques
- Personally manages all customer and patient issues and complaints
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Developed and implemented strategies to improve patient access, satisfaction and care quality
Health Management Coordinator
Allegheny Health Network
10.2020 - 09.2022
- Surgical oncology medical assistant and health management coordinator specializing as patient liaison through their cancer treatments
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Performed regular quality and validation assessments on patient data to verify accuracy
- Taught patients about medications, procedures, and care plan instructions
Certified Medical Assistant
Allegheny Health Network, Allegheny Clinic Float Pool
11.2018 - 10.2020
- Served as Lead CCMA of COVID Testing site, trained medical assistants in proper use of PPE and correct execution of obtaining nasopharyngeal specimen
- Onboarded new Allegheny Health Network practices by training medical assistants in AHN practice workflows, to be EPIC proficient
- Performed all clinical duties as assigned, including clinical calls, chart prep, clinical triage of patients, and medication administration
Health Management Coordinator
Allegheny Health Network
07.2015 - 11.2018
- Surgical oncology practice specializing in melanoma and breast cancer; cross-trained in general surgery and burn specialty clinics
- Provide patients with instructions and serve as liaison between the physician and patients
Medical Records Abstractor
Allegheny Health Network, Allegheny Clinic Float Pool
07.2015 - 01.2016
- Review completed abstracts on a daily basis for overall accuracy and reports any problems to the Data Abstracting Manager
- Interact and contact other clinical resources, both internal and external as needed, to clarify medical record documentation as necessary
- Coordinate new hire training
Medical Record
Lead, Abstractor
12.2011 - 07.2015
- Coordinate and lead training sessions with physicians and staff members, demonstrating chart simplification, data entry software, and traceability, using Epic Program software
- Perform audits on abstracts, track data, and analyze results in order to provide constructive feedback to abstractor
- Mentor local college students and demonstrate daily abstracting responsibilities.
Education
Community College of Allegheny County
09.2011
Skills
- Customer service
- Management Experience
- Communication skills
- Problem Resolution
- Coaching
Certification
Basic Life Support
Certified Medical Assistant
Timeline
Practice Supervisor
Allegheny Health Network
09.2022 - Current
Health Management Coordinator
Allegheny Health Network
10.2020 - 09.2022
Certified Medical Assistant
Allegheny Health Network, Allegheny Clinic Float Pool
11.2018 - 10.2020
Health Management Coordinator
Allegheny Health Network
07.2015 - 11.2018
Medical Records Abstractor
Allegheny Health Network, Allegheny Clinic Float Pool
07.2015 - 01.2016
Medical Record
Lead, Abstractor
12.2011 - 07.2015
Community College of Allegheny County
Basic Life Support
Certified Medical Assistant
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