Dana Rajkovic
Summary
I have worked in the customer service industry for almost a decade and I love it! Communicating with diverse teams and clients, building rapport and long-term relationships, and achieving client/customer satisfaction have always been key components that kept me around in my previous jobs. Taking initiative in my previous workspaces has allowed me to gain promotions in pay and positions. Recently moving to Granite Falls has allowed me to open up my job search so I may support myself while in school! I look forward to interviewing for your team as housekeeping/laundry aid!
Overview
7
7
years of professional experience
Work History
Lead Barista
Green Sage
01.2023 - 01.2024
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier Team Lead
Lowes Foods
04.2017 - 03.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06.2019
Skills
- Teamwork
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Cleaning bathrooms
- Infection Control
Timeline
Lead Barista
Green Sage
01.2023 - 01.2024
Cashier Team Lead
Lowes Foods
04.2017 - 03.2020
High School Diploma -
Hickory Ridge High School
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