Dana Renton
Jefferson,GA
Summary
Driven and dynamic Store Manager and Sales Associate, adept in Retail Operations and Customer Relations Management. I excel in sales growth and customer retention through product and industry knowledge paired with emotional intelligence and active listening. My greatest strength is in my ability to connect and communicate with others to maximize engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager/Sales Associate
Public Square Wine Market
09.2020 - Current
- Offer hands-on assistance to customers, assessing their needs and maintaining current knowledge of consumer preferences.
- Increase sales with the use of effective merchandising and targeted promotions.
- Monitor inventory to address discrepancies and forecast future needs.
- Use of industry expertise, customer service and emotional intelligence to maintain and grow customer loyalty.
- Maintaining a calm and professional manner while managing issues and correcting problems in high stress situations.
ClickList Associate
Kroger
05.2018 - 09.2020
- Adhered to food safety guidelines when handling perishable items, ensuring optimal freshness upon delivery or pickup.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Stayed current on store promotions, enabling informed suggestions to customers seeking advice or recommendations.
- Implemented time-saving strategies for efficient order assembly without compromising quality or accuracy.
Server/Trainer Assistant
The Luminary
02.2016 - 03.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Science - Human Environmental Sciences
The University of Alabama
Tuscaloosa, AL11.2009
Skills
- Sales Growth
- Product and Industry Knowledge
- Customer Relationship Management(CRM)
- Sales Strategies and Retail Operations
- Customer Engagement and Retention
- Problem Solving
- Active Listening with Emotional Intelligence
Timeline
Assistant Store Manager/Sales Associate
Public Square Wine Market
09.2020 - Current
ClickList Associate
Kroger
05.2018 - 09.2020
Server/Trainer Assistant
The Luminary
02.2016 - 03.2018
Bachelor of Science - Human Environmental Sciences
The University of Alabama
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