Sharmeen Shafqat
Plattsburgh,United States
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager/Sales Manager
Torrid Clothing Store
Plattsburgh, NY
08.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
- Developed procedures for processing payroll transactions efficiently.
- Managed payroll for temporary, hourly and salaried employees.
- Managed weekly payroll duties and submitted data to payroll contractor.
Retail Store Associate
Aldi
Plattsburgh, NY
05.2022 - 08.2022
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Kept records of purchases, sales and requisitions
- Developed methods and procedures to increase sales, expand markets and promote business
- Authorized payments and merchandise returns.
HR Assistant
Camso
Plattsburgh, New York
10.2021 - 03.2022
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging
- Removed physical refuse and debris and organized tools to maintain safe work environment
- Worked at fast and steady pace to meet production goals
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays
- Conducted visual inspections and checked for product defects
- Rotated through series of different stations based on team needs.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
Ramp Worker
Coryer Staffing
Plattsburgh, United States
07.2021 - 02.2022
- Documented human resources records and maintained confidentiality of sensitive personal information
- Oversaw and managed hiring process and assisted human resources
- Helped with employee unemployment and I-9 forms to support compliance procedures
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Managed documents and maintained permanent files
- Took messages and provided information about company processes, hours and requirements
- Worked with HR team to coordinate company events
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Sales Representative
Vector Marketing Company
Plattsburgh, NY
05.2021 - 07.2021
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Created successful strategies to develop and expand customer sales
- Worked with production teams to assess, update and optimize delivery dates for customers
- Placed orders and answered customer questions through email and over phone to maximize customer service.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
Customer Service Cashier
Fast Food Restaurant
Plattsburgh, NY
03.2020 - 07.2021
- Maintained customer satisfactionMaintained current knowledge of store promotionsUsed POS system to enter orders, process payments, and issue receiptsPerformed cash, card and check transactions to complete customer purchasesResolved customer complaints and maintained clean and tidy checkout area
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Computer Information System - Bachelor of Science
Clinton Community College
03.2024
Skills
- Customer Service
- Cashier
- Multitasking
- Telephone skills
- Multi-Line Telephone Systems
- Documentation and reporting
- Scheduling
- Filing and data archiving
- Office Administration
- Time Management
- Sales and Promotion
- Active Listening
- Computer Skills
- Microsoft Office
- Adaptable and Flexible
- Reliable and Responsible
- Cash Handling
- Problem Solving
- Loss Prevention
- Business Development
- Customer Relations
- Employee Scheduling
- Sales Growth
- POS Systems Operations
- Database Management
- Marketing and Promotions
- Hiring and Training
- Sales and Marketing
- Verbal and Written Communication
- Staff Scheduling
- Sales Expertise
- Store Opening and Closing
- Upselling and Cross Selling
- Microsoft Word
- Payroll Processing
- Bookkeeping
- Payroll Management
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Punjabi
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Led team to achieve KPI Goals, earning recognition from upper management and financial reward.
- Promoted from Sales Associate to Assistant Store Manager, in less than 12-months.
Quote
"Modesty is a branch of Faith"
Timeline
Assistant Store Manager/Sales Manager
Torrid Clothing Store
08.2022 - Current
Retail Store Associate
Aldi
05.2022 - 08.2022
HR Assistant
Camso
10.2021 - 03.2022
Ramp Worker
Coryer Staffing
07.2021 - 02.2022
Sales Representative
Vector Marketing Company
05.2021 - 07.2021
Customer Service Cashier
Fast Food Restaurant
03.2020 - 07.2021
Computer Information System - Bachelor of Science
Clinton Community College
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