DANA ROGERS
ROXBURY,MA
Summary
Talented Sales Consultant with strong background in Customer Service. Passionate about retail sales, customer relationship management and merchandising. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional with strong background in recovery support. Expertise in client advocacy, crisis intervention, and resource coordination. Known for effective collaboration and adaptability in dynamic environments. Skills include active listening, problem-solving, and empathetic communication. Trusted team player focused on achieving impactful results.
Overview
12
12
years of professional experience
Work History
Recovery Support Specialist
Volunteers Of America / Mens Hello House, Mass Ave.
Boston, MA
07.2024 - 06.2026
- Facilitated recovery support services for individuals facing mental health and substance use challenges.
- Developed personalized recovery plans in collaboration with clients and interdisciplinary teams.
- Conducted regular assessments to monitor client progress and adjust strategies as needed.
- Provided crisis intervention and emotional support during high-stress situations.
- Mentored junior staff in best practices for client engagement and recovery-oriented practices.
Parking Enforcement Officer
City Of Boston
Boston, MA
12.2023 - 06.2024
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Issued citations for parking infractions while providing clear explanations to violators.
Sales Consultant
Xfinity Comcast
10.2017 - 12.2023
- Recommended new and innovative products and services to customers based on individual interests and needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Provided advice to customers regarding suitable product selection.
Retail Sales Associate
Guitar Center
03.2014 - 10.2017
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Managed cash register operations using POS system, including processing sales and returns.
Education
High School Diploma -
Boston High School
Boston, MA05-1988
Skills
- Customer liaison
- Industry trends
- Contract negotiation and closing tactics
- Prospecting skills
- Product management and pricing
- Product and service knowledge
- Area Familiarity
Work History
["Retail Salespersons"],["Sales and Related Workers, All Other"]
Education
other
Timeline
Recovery Support Specialist
Volunteers Of America / Mens Hello House, Mass Ave.
07.2024 - 06.2026
Parking Enforcement Officer
City Of Boston
12.2023 - 06.2024
Sales Consultant
Xfinity Comcast
10.2017 - 12.2023
Retail Sales Associate
Guitar Center
03.2014 - 10.2017
High School Diploma -
Boston High School