Dana Smith
Pizza Hut
Denton,MD
9
years of professional experience
Hardworking professional seeking full time employment in a customer service-oriented environment. Excellent interpersonal communication skills. Passionate about serving others and eager to learn and take on new responsibilities.
Work History
Shift Manager
10 Months- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance customer service skills.
- Implemented efficient workflow processes, improving order accuracy and speed.
- Conducted inventory management, optimizing stock levels and reducing waste.
- Maintained compliance with health and safety regulations in all store operations.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Shift Manager
2 Years 10 Months- Trained and developed staff on food safety protocols and operational procedures.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Barista
6 Months- Crafted high-quality espresso beverages while maintaining consistency in taste and presentation.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained and mentored new baristas on equipment usage and customer service protocols.
- Collaborated with team members to achieve sales goals through effective upselling techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
10 Months- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Conducted regular quality checks on beverages and food items to maintain consistency.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
CNA
3 Years 9 Months- Provided compassionate care and support to residents, enhancing their comfort and well-being.
- Assisted with daily living activities, ensuring safety and dignity for all individuals under supervision.
- Monitored vital signs and reported changes to nursing staff, contributing to timely medical interventions.
- Maintained cleanliness and organization of resident areas, fostering a hygienic and pleasant environment.
- Collaborated with interdisciplinary teams to develop personalized care plans based on individual needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
GED
Skills
Inventory control
Payment processing
Cash handling
Financial records oversight
Supply ordering
Flexible availability
Safety compliance
Documentation and reporting
Staff development
Problem-solving
Team leadership
Interpersonal skills
Policy administration
Timeline
Shift Manager
Starbucks
10.2025 - CurrentRead More
Shift Manager
Pizza Hut
10.2023 - CurrentRead More
Barista
Starbucks
08.2022 - 02.2023Read More
Barista
Giant Food
09.2021 - 07.2022Read More
CNA
Candle Light Cove
10.2017 - 07.2021Read More
Chesepeake College
GED
Read More