Dana Smith-Anderson
Florissant,MO
Summary
Customer Service Professional well versed in customer care. Addresses all questions and concerns with customer satisfaction in mind. Dependable and punctual. Focuses on educating clients/customers about products and services in order to enhance experience and promote sales.
Overview
2025
2025
years of professional experience
Work History
Independent Contractor
Self Employed Services
2017.10 - Current
Independent Contractor; Licensed Massage Therapist. Network utilizing business cards, emails and brochures in order to build clientele base. Operate and manage business activities, including record keeping, purchasing supplies, obtaining referrals, and providing Integrative Massage to clients to treat injuries and promote general wellness.
Licensed Massage Therapist
The Face and Body Spa
2013.10 - 2017.09
Pomoted to a Level 3 therapist for achieving required sales goals. Provided therapeutic massage to clients in order to relieve tension, alleviate chronic muscle aches, increase range of motion, and restore balance. Modalities practiced are Swedish, Deep Tissue, Sports, Trigger Point, Pre-natal, and Chakra Balancing Massage.
Licensed Massage Therapist
Massage Luxe
2012.10 - 2013.10
Provided Swedish massage for relaxation to clients seeking stress relief. Provided Deep Tissue massage to clients seeking relief from chronic muscle tightness and repetitive stress injuries.
Call Center Representative
Enterprise Holdings
2011.10 - 2012.09
Answered customer calls in high volume call center. Offered technical assistance relating to rental vehicles and vehicle operations.
Office Assistant
Discovering Options
2011.07 - 2011.10
Updated and maintained large database of individual and corporate donors. Organized event marketing. Managed board and committee correspondence.
Licensed Massage Therapist and Assistant Manager
Desert Rose and Spa
2007.01 - 2011.06
Conducted confidential patient intake and medical history. Performed therapeutic massage utilizing integrative massage modalities, including, Swedish, Myofascial, Deep Tissue, Stretching, Aromatherapy, Reiki, Shiatsu, and Reflexology. Performed body wraps and scrubs en-suite. Assisted in teaching Massage for Couples class. Trained therapists in body wraps and scrubs. Made sales calls to various hotels and inns in the New York Metropolitan area to promote company and create contracts.
Flight Attendant
JetBlue Airways
2001 - 2007
Managed in-flight service. Monitored onboard safety of passengers and aircraft. Provided emergency medical assistance to passengers and onboard crew. Directed junior crew members when acting senior flight attendant.
Education
Associates of Occupational Studies - Clinical Massage Therapy
Swedish Institute, College of Health Sciences
New York City, NY2007
Skills
Effective Communication Efficient Time-Management Creative and Analytical Abilities Adaptable Self-Directed
Timeline
Independent Contractor
Self Employed Services
2017.10 - Current
Licensed Massage Therapist
The Face and Body Spa
2013.10 - 2017.09
Licensed Massage Therapist
Massage Luxe
2012.10 - 2013.10
Call Center Representative
Enterprise Holdings
2011.10 - 2012.09
Office Assistant
Discovering Options
2011.07 - 2011.10
Licensed Massage Therapist and Assistant Manager
Desert Rose and Spa
2007.01 - 2011.06
Associates of Occupational Studies - Clinical Massage Therapy
Swedish Institute, College of Health Sciences
Flight Attendant
JetBlue Airways
2001 - 2007