Dana Stevenson
Baltimore,MD
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Manager
Best Window Cleaning Inc
04.2019 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Generate sales leads
- Manage incoming calls
- Assessed, organized and documented client data
- Educated customers on special pricing opportunities and company offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Baltimore City Community College
Baltimore, MD06.2017
Skills
- Shift Scheduling
- Computer Skills
- Data Entry and Maintenance
- Call Documentation
- Originality and Creativity
- Customer Satisfaction
Timeline
Manager
Best Window Cleaning Inc
04.2019 - Current
High School Diploma -
Baltimore City Community College
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