Dana Stewart
Brooklyn,NY
Summary
Proven leader with a track record of enhancing customer satisfaction. Skilled in cash handling and complex problem-solving, adept at fostering team collaboration and maintaining high standards of cleanliness. Successfully increased brand awareness through strategic marketing, demonstrating exceptional multitasking and customer service abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress and Bottle Service
Sounds of Brazil (SOB's)
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bar Manager
Enigma Hookah Lounge
05.2022 - 01.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Assistant General Manager
McDonald's
08.2016 - 05.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Bachelor of Science - Criminal Justice And Behavioral Law
The College of Saint Rose
Albany, NY05.2022
Skills
- Customer Service
- Strong multitasking
- Cleanliness
- Cash Handling
- Safe Food Handling
- Team Collaboration
- Complex Problem-Solving
Certification
- Food Safety Certification
- Tips Certification
- ServSafe Certification
- Management Certification
Timeline
Waitress and Bottle Service
Sounds of Brazil (SOB's)
02.2023 - Current
Bar Manager
Enigma Hookah Lounge
05.2022 - 01.2023
Assistant General Manager
McDonald's
08.2016 - 05.2022
Bachelor of Science - Criminal Justice And Behavioral Law
The College of Saint Rose
- Food Safety Certification
- Tips Certification
- ServSafe Certification
- Management Certification
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