Dana Sykes
Houston
Summary
Applying as a RPhT/CPhT to provide professionalism, great customer service, accountability, integrity and to work for a dynamic healthcare organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Teacher Assistant
YES Prep Public Schools
09.2025 - Current
- Assist the lead teacher with SPED grades 3-5. I also assisted with hand over hand writing as well as trace counting with level 1 students and also sight word games.
Certified Pharmacy Technician
The Harris Center for Mental Health and IDD
07.2023 - 09.2025
- Assists patients with prescribing to Patient Assistance Programs to acquire “free medication” where applicable and appropriate for the patient.
- Prepares prescriptions
- Pre-packs supplies, generates reports and maintains appropriate inventory levels
- Conducts monthly unit inspections where medications are dispensed, stored, and administered.
- Identifies and retrieves outdated supplies.
- Orders pharmaceuticals and supplies in a manner that optimizes cost and contract compliance
- Compliant with agency educational and licensure requirements while performing other duties as assigned.
SPED Teacher Assistant
ESS Education
05.2022 - 07.2023
- As a SPED TA, I assisted the teacher with the children in their daily activities.
SPED Teacher Assistant
Scoot Education
05.2022 - 03.2023
- As a SPED TA, I assisted the instructor with special needs children in helping them with their daily activities.
Pharmacy Technician
MCKESSON SPECIALTY PHARMACY/RX CROSSROADS by MCKESSON
07.2017 - 06.2022
- Perform pharmacy data entry and intake
- Adjudicate pharmacy claims and resolve claims exceptions, trainer/ expert subject matter and lead over escalations
- Assisted pharmacist with patient’s that were on Celgene
Pharmacy Technician
DLH SOLUTIONS
01.2017 - 07.2017
- Pharmacy dispensing and fulfillment: label, pack, and mail out prescriptions to veteran patients
- Complete tasks in a timely manner and effectively communicate with other staff members
Pharmacy Technician
SOUTHWEST LABORATORY
01.2016 - 11.2016
- Cross referenced medication lists provided by doctor’s offices with the reports produced by our laboratory for accurate toxicology screening
Pharmacy Technician
ACCLIVITY HEALTHCARE
11.2014 - 06.2015
- Experienced with Macro Helix 340B department - this is a program designed to perform inventory checks for various hospitals and their contract pharmacies
- Assisted with troubleshooting clients computers (ex: reset passwords) and with keeping hospitals and pharmacies in compliance with HSRA and other government rules
Pharmacy Technician
PRIME THERAPEUTICS
09.2013 - 11.2014
- Worked in the Pharmacy Resource Center (PRC) - ensured that prescription requests were received by doctors via fax, phone and receiving approval/denial responses through fax, phone or escribe
- Transferred calls to the Registered Pharmacist to request medication confirmation and assisted members with transferring prescriptions from their previous pharmacy to our mail order pharmacy
Pharmacy Technician
MEDCO/EXPRESS SCRIPTS
03.2006 - 07.2013
- Worked in a call center environment - performed pharmacy data entry and communicated external errors and PHI disclosures
- Made and received telephone calls to and from members and prescribers in accordance with published departmental standards
- Processed requests for new prescriptions by faxing or contacting prescribers’ offices
Education
Arts (Associate) -
Tarrant County College
Arlington, TXSkills
- Prior Authorization
- CPR
- Patient care
- Medical Billing
- English
- Insurance Verification
- Drug stocking
- Microsoft Word
- HIPAA
- Client interaction via phone calls
- Collaborate with healthcare professionals
- Technical Proficiency
- Pharmaceutical calculations
- Prescription verification
- Pharmacy operations
- Phone call management
- Epic
- Pharmacy Technician Experience
- Physiology Knowledge
- Customer communication
- Goal setting
- Patient interaction
- Anatomy Knowledge
- McKesson
- Windows
- Microsoft Outlook
- Customer inquiry handling
- Non-sterile compounding
- Automated dispensing
- Pharmacy inventory replenishment
- Phone communication
- Redirection (classroom management strategies)
- Computer operation
- Clerical experience
- Attention to detail
- Laboratory Experience
- Data Entry
- Communication skills
- Medical Terminology
- Typing
- Filing
- Setting clear expectations
- Pharmacies (work setting)
- ICD-10
- Inventory control
- Customer support
- Basic math
- Compounding medications
- Word processing
- Administrative experience
- Home health
- Pharmacy software
- Customer service
- Order entry
- Pharmaceutical inventory management
- Medication dispensing
- Maintaining patient confidentiality
- Intercom
- Time management
Certification
- Registered Pharmacy Technician
- March 2004 to March 2027
- Legally registered with the Texas State Board of Pharmacy.
- BLS Certification
- Pharmacy Technician License
- CPR Certification
- PTCB Certification
- Pharmacy Technician Certification
- First Aid Certification
- Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Teacher Assistant
YES Prep Public Schools
09.2025 - Current
Certified Pharmacy Technician
The Harris Center for Mental Health and IDD
07.2023 - 09.2025
SPED Teacher Assistant
ESS Education
05.2022 - 07.2023
SPED Teacher Assistant
Scoot Education
05.2022 - 03.2023
Pharmacy Technician
MCKESSON SPECIALTY PHARMACY/RX CROSSROADS by MCKESSON
07.2017 - 06.2022
Pharmacy Technician
DLH SOLUTIONS
01.2017 - 07.2017
Pharmacy Technician
SOUTHWEST LABORATORY
01.2016 - 11.2016
Pharmacy Technician
ACCLIVITY HEALTHCARE
11.2014 - 06.2015
Pharmacy Technician
PRIME THERAPEUTICS
09.2013 - 11.2014
Pharmacy Technician
MEDCO/EXPRESS SCRIPTS
03.2006 - 07.2013
Arts (Associate) -
Tarrant County College