Dana Sylvis
Bethel Park,PA
Summary
Proven Operations Manager enhancing workflow efficiency and customer satisfaction. Adept in team leadership and problem-solving, achieving significant improvements in turnaround times and error reduction.
Results-driven Operations Manager with a strong focus on workflow efficiency, team leadership, and customer service. Proven ability to enhance operational processes and develop staff to achieve high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Operations Manager
Platinum Settlement & Escrow
Pittsburgh, PA
09.2019 - Current
- Managing workflow efficiency while reducing error rates and improving turnaround times
- Developing staff to maintain high-quality customer service, often acting as a bridge between frontline staff and leadership
- Monitor the status of title searches, examinations, and commitments within Service Level Agreements
- Ensure closing documents are accurate, all documents are recorded correctly and final title policies are issued
- Disbursement of transactions once they are closed and complete
- Strong communication with lenders, real estate agents, other title companies and current clients
- Search counties within Pennsylvania to provice title abstracting
Studio Manager
Painting With a Twist
Pittsburgh, PA
10.2023 - 04.2026
- Oversaw daily studio operations, ensuring smooth class execution and high customer satisfaction.
- Managed scheduling and staff assignments to optimize resource allocation and efficiency.
- Developed training programs for new instructors, enhancing consistency in class delivery and quality.
- Implemented process improvements that streamlined inventory management and reduced supply costs.
EEG Technician
AHN
Pittsburgh, PA
04.2016 - 08.2019
- Conducted EEG tests to monitor and assess brain activity for patient diagnosis.
- Collaborated with neurologists to interpret EEG results and develop treatment plans.
- Trained and mentored junior technicians on EEG procedures and best practices.
- Ensured compliance with safety protocols during EEG procedures to maintain patient welfare.
Education
Associate of Science - Respiratory Therapist
Sanford Brown
Pittsburgh, PA06-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Time Managment
- Multi tasking
- Team work and Collaboration
- Flexibility
Timeline
Studio Manager
Painting With a Twist
10.2023 - 04.2026
Operations Manager
Platinum Settlement & Escrow
09.2019 - Current
EEG Technician
AHN
04.2016 - 08.2019
Associate of Science - Respiratory Therapist
Sanford Brown