Dana Tandy
Marietta,GA
Summary
Results driven Operations Administrator experienced in technical documentation and application support. Known for fostering relationships among cross-functional teams to drive continuous improvement and deliver quality software solutions. Specialized skills in process optimization and data analysis. Excel in time management and communication, leveraging these soft skills to meet organizational goals and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Operations Administrator
JAN-PRO of Atlanta
Marietta, Georgia
01.2023 - Current
- Developed reports on operational efficiency to streamline administrative processes.
- Developed, tested, and maintained software applications in accordance with specified requirements.
- Assisted in testing applications to identify and resolve bugs effectively.
- Collaborated with cross-functional teams to gather requirements for new features.
- Documented technical specifications and user guides for application functionalities.
- Contributed to team meetings by providing updates on project progress and challenges.
- Contributed to continuous improvement initiatives for software development processes.
- Provided support for existing software applications.
- Developed training materials to support staff onboarding and professional development initiatives.
Strategic Support Specialist for Sales and Operati
JAN-PRO of Atlanta
Marietta, Georgia
10.2017 - 12.2022
- Facilitated communication between clients and service teams, improving workflow coordination and service delivery.
- Worked with cross-functional teams to achieve goals.
- Guided junior team members on best practices, enhancing overall team competency.
- Created detailed reports of service activities, supporting management decision-making and process improvements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Office Administrator
JAN-PRO of Atlanta
Marietta, Georgia
08.2016 - 10.2017
- Greeted incoming guests and answered calls, directing them to appropriate personnel to enhance visitor experience.
- Coordinated schedules and appointments for staff and clients effectively.
- Assisted in maintaining office supplies inventory and placing orders to ensure uninterrupted office operations.
- Maintained accurate records of office transactions and communications for reference.
- Scanned documents into electronic format for storage purposes.
- Maintained an accurate inventory of office supplies.
- Facilitated communication between departments to enhance project coordination. between departments to streamline project workflows, improving collaboration and efficiency.
- Maintained accurate records and files for easy retrieval of information.
Education
Bachelor of Science -
Georgia Southern University
Skills
- Report development
- Software testing
- Technical documentation
- Application support
- Continuous improvement
- Workflow coordination
- Team collaboration
- Employee training
- Time management
Timeline
Operations Administrator
JAN-PRO of Atlanta
01.2023 - Current
Strategic Support Specialist for Sales and Operati
JAN-PRO of Atlanta
10.2017 - 12.2022
Assistant Office Administrator
JAN-PRO of Atlanta
08.2016 - 10.2017
Bachelor of Science -
Georgia Southern University