Dana Thomas
Alexandria,VA
Summary
Directed and motivated employees to accomplish challenging performance and quality objectives. Maintained high employee job satisfaction while promoting safety and compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Institute Of Public Health Innovation
Fairfax, VA
2021.09 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Identified procedure or process changes required to improve performance and productivity.
- Determined important variables for each case such as location and severity of outbreak and both laboratory and clinical findings.
- Collected and organized data for weekly case summaries.
- Maintained data, reporting and quality assurance standards throughout investigations.
- Set clear policies to improve success of infection control measures in departments.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
COVID-19 Response Supervisor
Institute Of Public Health Innovation
Fairfax, VA
2021.04 - 2021.06
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Participated in cross-functional team-building activities.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised RNs, PCAs and non-licensed nursing personnel.
- Oversaw committees, investigations and surveillance focused on preventing school outbreaks.
COVID-19 Response Case Investigator
Institute Of Public Health Innovation
Fairfax, VA
2021.01 - 2021.04
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Collected and recorded information in electronic medical records.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Developed and implemented training webinars to educate team members and community residents.
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Conducted school outbreak investigations and assessed when an outbreak needed to be identified.
School Health Aide
Fairfax County Health Department
Fairfax, VA
2020.03 - 2021.01
- Protected student and faculty from infection by sterilizing equipment and reusable supplies.
- Participated in development of school safety plans to address areas of concern, including Coronavirus and other infectious diseases.
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Performed health screening for students and faculty by conducting hearing and vision screening evaluations.
- Quickly responded to situations impacting safety and security, actualizing crisis prevention interventions to control and de-escalate situations.
- Daily checks on optimal supply levels in treatment rooms, triage and other areas to meet typical students goals.
- Administered medications and treatment to students and monitored responses while working with healthcare teams to adjust care plans.
- Implemented care plans and made referrals as necessary for students with health concerns or injuries.
- Provided care to sick and injured students according to established guidelines; notifies parents and school personnel when necessary.
COVID-19 Response Wellness Team Member
Fairfax County Health Department
Fairfax, VA
2020.08 - 2020.10
- Identified process improvements in day-to-day functioning of department.
- Gave public talks on importance of health education and specific disease prevention.
- Promoted available resources and connected individuals with services.
- Prevented illness by educating the public on healthy practices to stop the spread of disease.
- Daily phone calls to patients to assess patient and family needs.
- Educated community members about environmentally-related health issues.
- Gathered, organized and analyzed data on public health concerns.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional development goals.
- Daily check ins with clients to ensure the wellness and health of the client, provided guidance and connected clients to the correct group of resources.
- Assessed the capability of individuals to comply with isolation protocols and identified when cases had to be elevated.
Deputy Manager
Fairfax County Health Department
Fairfax, VA
2020.06 - 2020.09
- Supervised and motivated staff employees.
- Trained team members on performance metrics and consumer behavior identification.
- Oversaw employee performance to foster accurate prioritization and achievement of daily totals and productivity goals.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Provided supervisory leadership to mediate issues and provide guidance on complex issues that arise during interviews.
COVID-19 Response Contact Tracer
Fairfax County Health Department
Fairfax, VA
2020.04 - 2020.08
- Maintained data, reporting and quality assurance standards throughout investigations.
- Determined important variables for each case such as location and severity of outbreak and communicated with proper personnel.
- Gathered information about symptoms, exposures, and contacts.
- Provide information about illness and public health guidance in terms of disease prevention and control.
Preschool Lead Teacher
Crystal City Children's Center
Arlington, VA
2016.01 - 2020.01
- Instructed and monitored students in the use and care of equipment and materials to prevent injuries and damage.
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
- Maintained a safe play environment.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Observed and evaluated students' performance, behavior, social development and physical health.
Shift Supervisor
STARBUCKS
Alexandria, Virginia
2012.06 - 2016.01
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Managed and balanced daily cash receivables.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
Bachelors Degree -
George Mason University
Fairfax, VA05.2019
Associate of Arts -
Northern Virginia Community College
Skills
- Customer service
- Financial Management
- Student engagement
- Conflict management
- Inventory management
- Staff Management
- Public outreach
- Supervisory experience
- Community-based resources
- Infection Monitoring
- Risk analysis and management
- Management information systems
- Work flow planning
Additional Information
CIVIC AND VOLUNTEER ACTIVITIES
- ALIVE (ALexandrian's InVolved Ecumenically)
- National Honor Society
- Missions relief work in Ciudad Neily, Costa Rica
- Hurricane Sandy relief work in New Jersey
Certification
- First Aid and CPR certified
- Coursera COVID-19 Contact Tracing ( Offered by John Hopkins)
References
*Available upon request
Timeline
Operations Manager
Institute Of Public Health Innovation
2021.09 - Current
COVID-19 Response Supervisor
Institute Of Public Health Innovation
2021.04 - 2021.06
COVID-19 Response Case Investigator
Institute Of Public Health Innovation
2021.01 - 2021.04
COVID-19 Response Wellness Team Member
Fairfax County Health Department
2020.08 - 2020.10
Deputy Manager
Fairfax County Health Department
2020.06 - 2020.09
COVID-19 Response Contact Tracer
Fairfax County Health Department
2020.04 - 2020.08
School Health Aide
Fairfax County Health Department
2020.03 - 2021.01
Preschool Lead Teacher
Crystal City Children's Center
2016.01 - 2020.01
Shift Supervisor
STARBUCKS
2012.06 - 2016.01
Bachelors Degree -
George Mason University
Associate of Arts -
Northern Virginia Community College