Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Dana Tidwell

Memphis,TN

Summary

Objective: Agile and adaptable team leader with stellar Assistant Manager history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Aldi
Memphis, TN
08.2016 - 12.2020
  • Trained over 20 team members in successful strategies to meet operational and sales targets
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Offered hands-on assistance to over 100 plus customers, assessing needs and maintaining current knowledge of consumer preferences
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning

Team Leader

Federal Express
Memphis , TN
07.2009 - 01.2016
  • Supervised material flow, storage and global order fulfillment, worked at rapid pace to meet tight deadlines
  • Cleared damaged items and loaded freight
  • Verified and recorded count of cargo received
  • Led team of 20 members while providing exceptional care for customers merchandise
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
  • Trained team on all aspects of operating procedures and company services

Cashier/Stocker

Best Wings of Memphis Restaurant
Memphis , TN
10.2008 - 07.2009
  • Improved quality of increased sales by developing strong knowledge of company's products and services
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Counted cash in register drawer at beginning and end of shift
  • Served needs of as many as 50 patrons per shift, including collecting payments, tracking rewards and handling customer service issues

Sales Associate

Forever 21 Clothing Store
Memphis , TN
10.2007 - 07.2008
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Helped average of 100 customers per day by responding to inquiries and locating products

Placement Coordinator

Macy's Department Store
Memphis , TN
08.2006 - 03.2007
  • Place new merchandise on sells floor, move merchandise to prepare for sales events, pull merchandise for shipment to over 100 plus customers, and complete price change, clear out fitting rooms, recover sells floor by folding merchandise, organize sells floor, and stock areas
  • Inspected floor displays, noted missing items and immediately replenished merchandise
  • Maintained current knowledge of shelving and end cap plans to effectively merchandise products
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Supported promotional plans by updating signage with price changes

Education

AAS Bussiness Management - Bussiness

Southwest Community College
Memphis, TN
05.2023

Diploma -

Trevevant High School
Memphis , Tennessee
05.2006

Skills

  • Communication Skills
  • Inventory
  • Sales
  • Shipping
  • Staff management
  • Strategic planning
  • Training
  • Employee scheduling
  • Sales growth
  • Staff supervision
  • Leadership
  • Recruiting and interviewing
  • Employee performance evaluations

Timeline

Assistant Manager

Aldi
08.2016 - 12.2020

Team Leader

Federal Express
07.2009 - 01.2016

Cashier/Stocker

Best Wings of Memphis Restaurant
10.2008 - 07.2009

Sales Associate

Forever 21 Clothing Store
10.2007 - 07.2008

Placement Coordinator

Macy's Department Store
08.2006 - 03.2007

AAS Bussiness Management - Bussiness

Southwest Community College

Diploma -

Trevevant High School

Similar Profiles

CREATE PROFILE
Dana Tidwell