Dana Vosburg
Wichita,KS
Summary
I'm a motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experience for all. I strive for greatness and encourage everyone tp do the same.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Vora Restaurant European
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hook And Reel Sea Food
08.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Wax Specialist
European Wax Center
03.2020 - 06.2022
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Advised clients on proper home-care regimens.
- Developed loyal following of clients by providing high-quality services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Lash Artist
Minks Eyelash Artistry
01.2017 - 03.2020
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Educated clients on proper eyebrow care, resulting in improved appearance and maintenance between appointments.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Assisted in training new Lash Artists at the salon, sharing expertise on technique, client interaction, and best practices.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
Brow Threader/Shaper
Seva Beauty
08.2016 - 12.2017
- Upheld strict sanitation protocols during every threading procedure, ensuring the safety of both the client and technician.
- Managed appointment scheduling efficiently to maximize daily client volume without compromising quality of service.
- Delivered personalized recommendations for complementary treatments or products based on individual clients' needs and preferences.
- Educated clients on proper eyebrow care, resulting in improved appearance and maintenance between appointments.
Education
Cosmetology License - Cosmetology
Eric Fisher Academy
Wichita, KS01.2015
High School Diploma -
Wichita West High
Wichita, KS05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cleaning and sanitizing
- Cleanliness standards
- Hospitality service expertise
Certification
- Cosmetology license
Timeline
Server
Vora Restaurant European
11.2023 - Current
Server
Hook And Reel Sea Food
08.2022 - 05.2023
Wax Specialist
European Wax Center
03.2020 - 06.2022
Lash Artist
Minks Eyelash Artistry
01.2017 - 03.2020
Brow Threader/Shaper
Seva Beauty
08.2016 - 12.2017
Cosmetology License - Cosmetology
Eric Fisher Academy
High School Diploma -
Wichita West High
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