Dana Washington
Dallas,GA
Summary
Dynamic leader with a proven track record at Peachy Clean and Washington Construction, excelling in customer relations and small business operations. Expert in building client relationships and streamlining processes, resulting in increased customer satisfaction and significant cost reductions. Skilled in financial management and verbal communication, adept at driving efficiency and fostering team productivity.
Overview
25
25
years of professional experience
Work History
Owner
Peachy Clean
07.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Office Manager
Washington Construction
12.1999 - 12.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Education
Master - Cosmetologist
Vogue Beauty School
Hiram, GA05.2012
GED -
Paulding County
Paulding County ,Ga08.1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner
Peachy Clean
07.2011 - Current
Office Manager
Washington Construction
12.1999 - 12.2009
Master - Cosmetologist
Vogue Beauty School
GED -
Paulding County
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