Dana White
Summary
A poised, polished, personable, and personally stylish hostess with 1+ years of experience delivering exceptional service to customers in the restaurant/hospitality industry. Possesses exquisite people skills and an engaging personality. Team player who works well with fellow staff members and supervisors, always looking to exceed expectations and achieve excellence through dedication to creating special moments for customers. Delights in elevating the guest experience as the conductor of the orchestra that is customer service. Proven ability to genuinely greet guests, take requests, assign tables, meet presentation requirements, and create a welcoming atmosphere, resulting in a superior dining experience and maximized customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
The Cheesecake Factory
08.2022 - 09.2023
- Greeted guests genuinely upon arrival and provided a friendly, warm, and welcoming presence throughout dining experience.
- Took requests by phone, answered customer questions about hours, seating, menu information, etc., and informed of accurate wait times.
- Cultivated positive guest relations by creating special moments with them and helping them to celebrate special occasions.
- Managed customer details and orchestrated speedy seating.
- Supported servers, food runners, and bussers with food presentation, cleanup, and keeping dining area ready for every guest; backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs to adjust seating to accommodate large parties and retrieved high chairs for children.
- Aided in resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Banquet Server
Stonebridge Ranch Country Club
03.2023 - Current
- Carried out professional service toward Club members/guests, adhering to the ClubCorp standards of service.
- Provided friendly, courteous service to create memorable moments for Club members/guests, including offering a warm welcome to make them feel at home.
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, replenished buffet station, and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to Club member/guest inquiries and special requests promptly and with consideration.
Education
Bachelor of Arts - Government: Pre-Law
Liberty University
Lynchburg, VA01.2018
Skills
- Adaptability
- Administration
- Collaboration
- Confidentiality
- Customer Service
- Flexibility
- Guest Satisfaction
- Guest Relations
- Guest Experience Management
- Interpersonal Communication
- High-Volume Dining
- Problem Solving
- Reservation Coordination
- Safe Food Handling
- Table Bussing
- Teamwork
Certification
Texas Food Handler Certificate
Timeline
Banquet Server
Stonebridge Ranch Country Club
03.2023 - Current
Hostess
The Cheesecake Factory
08.2022 - 09.2023
Bachelor of Arts - Government: Pre-Law
Liberty University