Dana Whitman
Easton,PA
Summary
I am a highly organized, empathetic, compassionate professional.. I stop at no length to get my patients every resource that may make them more comfortable and be beneficially to their care. I treat each and every patient with their individual needs in mind and go out of my way to make sure that they feel safe, comfortable and cared for. I have experience raising my nephew who has Autism and have seen a tremendous turn around in his behaviors, attitude and demeanor. I believe that I can be an asset to your company because I will do everything I can to keep the clients safe, comfortable, happy and always have their best interests in mind.
Overview
14
14
years of professional experience
Work History
Medical Secretary
LVHN
09.2015 - Current
- Answer telephone calls and answer questions or forward to appropriate staff.
- Keep information confidential and follow HIPAA guidelines to maintain patient trust.
- Print and organize charts for future appointments.
- Check patients in, record their height and weight, walk them to their seat, charge them and then chart them out.
- Help patients get appropriate resources for their specific needs and establish rapport and sense of solidarity.
- Collaborate with charge nurse to resolve patient issues.
- Train new hires.
Registrar
LVHN
09.2013 - Current
- Answer phone calls and schedule appointments.
- Know cancer care plans.
- Notify financial coordinators of new patients and new treatments to ensure proper pre-certifications are obtained.
- Complete registrations for all infusion and radiation appointments.
- Ensure insurance eligibility.
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Registration Specialist
LVHN
09.2011 - Current
- Register patients in an accurate and timely manner.
- Input all demographic and insurance information.
- Insure that insurance is eligible and accurate.
- Give patients resources when needed.
- Show empathy and compassion.
- Complete mini and full registrations on all patients.
- Collect copayments at time of visit.
Key Holder
Easy Spirit
04.2009 - 04.2010
- Assisted with team responsibilities by cleaning, managing cash registers, stocking merchandise, creating displays, taking inventory and fulfilling web orders.
- Oversaw store operations by counting cash drawers, making deposits, assisting in interviews, training new employees and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Manager on duty, opened and closed the store and maintained an organized and tidy store.
Education
Bachelor of Arts - Psychology And Sociology
Coastal Carolina University
Conway, SC12.2008
Skills
- Proficient in typing and Word
- Some experience in Excel
- Great with people
- Experience with specialized clientele
- Personal experience with Autism
- Leadership and organizational skills
- Works great individual and as a team
- Self motivated
- Great listener
- Accepting and not judgemental
While working for LVHN, I was awarded the Great Catch Award.
I was awarded the Great Catch Award for catching a major insurance oversight that would have cost the hospital a significant amount of money, as well as caused a lot of issues for the patient on the back end dealing with the insurance company had it not been caught.
Timeline
Medical Secretary
LVHN
09.2015 - Current
Registrar
LVHN
09.2013 - Current
Registration Specialist
LVHN
09.2011 - Current
Key Holder
Easy Spirit
04.2009 - 04.2010
Bachelor of Arts - Psychology And Sociology
Coastal Carolina University