Dana Whitman
Easton,PA
Summary
I am a highly organized, empathetic, compassionate professional.. I stop at no length to get my patients every resource that may make them more comfortable and be beneficially to their care. I treat each and every patient with their individual needs in mind and go out of my way to make sure that they feel safe, comfortable and cared for. I have experience raising my nephew who has Autism and have seen a tremendous turn around in his behaviors, attitude and demeanor. I believe that I can be an asset to your company because I will do everything I can to keep the clients safe, comfortable, happy and always have their best interests in mind.
Overview
14
14
years of professional experience
Work History
Medical Secretary
LVHN
Infusion Center
09.2015 - Current
- Answer telephone calls and answer questions or forward to appropriate staff.
- Keep information confidential and follow HIPAA guidelines to maintain patient trust.
- Print and organize charts for future appointments.
- Check patients in, record their height and weight, walk them to their seat, charge them and then chart them out.
- Help patients get appropriate resources for their specific needs and establish rapport and sense of solidarity.
- Collaborate with charge nurse to resolve patient issues.
- Train new hires.
Registrar
LVHN
Cancer Center Registration
09.2013 - Current
- Answer phone calls and schedule appointments.
- Know cancer care plans.
- Notify financial coordinators of new patients and new treatments to ensure proper pre-certifications are obtained.
- Complete registrations for all infusion and radiation appointments.
- Ensure insurance eligibility.
-
Registration Specialist
LVHN
Emergency Department
09.2011 - Current
- Register patients in an accurate and timely manner.
- Input all demographic and insurance information.
- Insure that insurance is eligible and accurate.
- Give patients resources when needed.
- Show empathy and compassion.
- Complete mini and full registrations on all patients.
- Collect copayments at time of visit.
Key Holder
Easy Spirit
Tanger Outlets
04.2009 - 04.2010
- Assisted with team responsibilities by cleaning, managing cash registers, stocking merchandise, creating displays, taking inventory and fulfilling web orders.
- Oversaw store operations by counting cash drawers, making deposits, assisting in interviews, training new employees and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Manager on duty, opened and closed the store and maintained an organized and tidy store.
Education
Bachelor of Arts - Psychology And Sociology
Coastal Carolina University
Conway, SC12.2008
Skills
- Proficient in typing and Word
- Some experience in Excel
- Great with people
- Experience with specialized clientele
- Personal experience with Autism
- Leadership and organizational skills
- Works great individual and as a team
- Self motivated
- Great listener
- Accepting and not judgemental
While working for LVHN, I was awarded the Great Catch Award.
I was awarded the Great Catch Award for catching a major insurance oversight that would have cost the hospital a significant amount of money, as well as caused a lot of issues for the patient on the back end dealing with the insurance company had it not been caught.
Timeline
Medical Secretary
LVHN
09.2015 - Current
Registrar
LVHN
09.2013 - Current
Registration Specialist
LVHN
09.2011 - Current
Key Holder
Easy Spirit
04.2009 - 04.2010
Bachelor of Arts - Psychology And Sociology
Coastal Carolina University