Dana Williams
Lehigh Acres,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2023 - 11.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Associate
PepsiCo
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Launch Manager
Hotwire Communications
07.2022 - 09.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Account Specialist
Comcast Cable Company
01.2015 - 07.2022
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Evaluated customers' potential needs to make appropriate recommendations.
Cage Supervisor
Seminole Casino Hotel Immokalee
01.2010 - 11.2015
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
Department Manager
Walmart
01.2005 - 01.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Associate of Arts - Organizational Leadership
University of Arizona
Tucson, AZ05.2023
High School Diploma -
North Fort Myers High School
North Fort Myers, FL01.2003
Skills
- New Agent Training
- Email Marketing
- Team Training and Development
- Client Retention
- Due Diligence
- Territory Growth
- Customer Engagement
- Advertising Strategies
- Order Processing
- Upselling
- Contract Preparation
- Business Development
Languages
Spanish
Professional Working
Timeline
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2023 - 11.2023
Sales Associate
PepsiCo
10.2022 - 12.2022
Launch Manager
Hotwire Communications
07.2022 - 09.2022
Customer Account Specialist
Comcast Cable Company
01.2015 - 07.2022
Cage Supervisor
Seminole Casino Hotel Immokalee
01.2010 - 11.2015
Department Manager
Walmart
01.2005 - 01.2010
Associate of Arts - Organizational Leadership
University of Arizona
High School Diploma -
North Fort Myers High School