Dana Williams
Ponchatoula,LA
Summary
Proven track record in enhancing customer satisfaction and driving operational efficiency, notably with EDS. Skilled in time management and exceptional communication, consistently delivering safe and timely services. Demonstrated ability in problem-solving and adaptability, significantly contributing to a positive company reputation through a clean driving record and superior customer service.
Overview
28
28
years of professional experience
Work History
Driver
EDS
08.2024 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Driver
United Cabs
09.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Hairstylist
Next Level Hair Salon
04.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Over the Road Truck Driver
Avondale Container Yard
02.2014 - 01.2016
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
Over the Road Truck Driver
Covenant Transpor, Arnold Transport,Western Expres
05.2010 - 03.2014
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
Assistant GM,Administrator Assistant,Night Auditor
Days Inn Hotel, Ramada
06.1996 - 08.2010
- Enhanced employee retention rates through proactive engagement efforts such as recognition programs and career advancement opportunities.
- Implemented cost-saving measures by identifying areas of wastage and developing sustainable solutions.
- Coordinated event planning efforts for successful execution of special occasions and promotions.
- Maintained accurate records of all transactions including revenue generation activities such as cash handling and credit card processing.
- Assisted in the development of marketing strategies to increase brand awareness and drive sales growth.
- Provided support during staff shortages by stepping in to fill various roles as needed within the establishment.
- Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Education
Master of Cosmetology - Cosmetology
Blue Cliff College
Metairie, LA08.2019
GED -
Germanna Community College
Locust Dale, VA10.2010
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
Problem-Solving
Patience and understanding
Punctual and Reliable
Adaptable driving techniques
Schedule Management
DOT Compliance
Passenger Assistance
Business Management
Continuous Improvement
Interpersonal Skills
Multitasking Abilities
Self Motivation
Problem-solving abilities
Excellent Communication
Effective Communication
Organizational Skills
Active Listening
Reliability
Flexibility
Timeline
Driver
EDS
08.2024 - Current
Driver
United Cabs
09.2023 - Current
Hairstylist
Next Level Hair Salon
04.2021 - Current
Over the Road Truck Driver
Avondale Container Yard
02.2014 - 01.2016
Over the Road Truck Driver
Covenant Transpor, Arnold Transport,Western Expres
05.2010 - 03.2014
Assistant GM,Administrator Assistant,Night Auditor
Days Inn Hotel, Ramada
06.1996 - 08.2010
Master of Cosmetology - Cosmetology
Blue Cliff College
GED -
Germanna Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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