Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Williams

Tuscaloosa,AL

Summary

Dynamic retail professional with a proven track record at JCPenney, excelling in customer service and relationship building. Skilled in inventory management and team collaboration, I effectively enhanced sales through strategic merchandising and staff training. Committed to delivering exceptional shopping experiences while maintaining operational efficiency in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Sales Associate

JCPenney
Tuscaloosa, AL
08.2023 - 03.2026
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained organized merchandise displays to optimize inventory management and drive sales.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient customer checkouts.
  • Collaborated with team members to achieve store goals and improve overall operational efficiency.
  • Implemented promotional displays in alignment with marketing initiatives to boost seasonal sales figures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Store Manager

Salvation Army Thrift Store
Northport, AL
05.2013 - 07.2023
  • Managed daily store operations, ensuring efficient workflow and customer satisfaction.
  • Developed and implemented staff training programs to enhance employee performance and service quality.
  • Oversaw inventory management, optimizing stock levels to meet customer demand while minimizing waste.
  • Analyzed sales trends to inform merchandising strategies and improve product placement effectiveness.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

No Degree - Fashion Merchandising

National Career College
Tuscaloosa, AL
01-1994

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Relationship building
  • Outgoing personality
  • Stocking and receiving
  • Store opening and closing
  • Professional demeanor
  • Retail store operations

Timeline

Sales Associate

JCPenney
08.2023 - 03.2026

Store Manager

Salvation Army Thrift Store
05.2013 - 07.2023

No Degree - Fashion Merchandising

National Career College