DANAH PARENT
Brockport,NY
Summary
Strategic professional with significant expertise in team coordination, timeline management, and project execution. Enthusiastic about the prospect of transitioning into a new field while effectively utilizing my leadership, strategic planning, and problem-solving capabilities. Demonstrated track record of delivering results and fostering collaboration among diverse teams to achieve shared objectives. Main focus remains on driving success through innovative solutions and proactive strategies.
Overview
7
7
years of professional experience
Work History
Customer Care Advocate
Excellus BCBS
09.2025 - Current
- Resolved member inquiries regarding benefits, eligibility, and claims with accurate, empathetic guidance.
- Documented customer interactions in CRM systems, maintaining clear case notes and compliance standards.
- Applied HIPAA and confidentiality requirements while handling sensitive member information.
- Investigated complex account issues, identified root causes, and delivered timely solutions while delivering personalized customer service.
- Supported workflow consistency by adapting quickly to policy updates and procedure changes.
- Investigated claims, verified coverage, and determined liability using policy provisions and supporting documentation.
Bartender and Banquet Captain
Seasons 52
08.2023 - 06.2025
- Consistently built strong rapport with guests through warm, engaging interactions, leading to repeat patronage and positive feedback.
- Served culinary offerings promptly with precision and attention to customer preferences, enhancing overall hospitality experiences.
- Collaborated with team members during peak hours to streamline workflow and maintain efficient service.
- Handled multiple priorities in high-volume setting, ensuring consistent service quality and guest satisfaction.
Event Coordinator
701 Main
01.2020 - 01.2023
- Developed and implemented detailed event schedules, ensuring seamless transitions between segments and enhancing overall event flow.
- Provided clear, timely communication to staff and guests, contributing to smooth execution and positive guest experiences.
- Conducted training initiatives to develop a cohesive, high-performing team committed to delivering successful events.
- Enhanced team capability and morale by fostering a collaborative environment centered on professionalism and service excellence.
Education
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
06-2025
Skills
- Call center experience
- CRM software proficiency
- Customer service
- Complaint handling
- Dispute resolution
- Performance metrics
- Time management
- Multitasking and organization
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
- Active learning
RECOGNITION
National Society for Leadership and Success: 2021 - 2025, Dean’s List and President’s List: 2021 - 2025
Timeline
Customer Care Advocate
Excellus BCBS
09.2025 - Current
Bartender and Banquet Captain
Seasons 52
08.2023 - 06.2025
Event Coordinator
701 Main
01.2020 - 01.2023
Bachelor of Science - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY