Danaijah Herrera
Tacoma,WA
Summary
Recent Humanities graduate seeking a Dental Receptionist/Administrative Assistant position at Gessel Orthodontics to apply professional verbal and written communication skills, intentional relationship building abilities, and exceptional customer service experiences to fulfill business needs.
Overview
8
8
years of professional experience
Work History
Campaign Digital Media Assistant
Assistant to Washington State
Tacoma, WA
07.2024 - Current
- Created high-quality, engaging multimedia content for social media platforms.
- Managed customer service inquiries on social media accounts professionally.
- Produced video content for various channels, including Youtube, Vimeo, and Instagram.
- Crafted compelling stories that resonated with target audiences across multiple channels.
Culinary Technician
Bishop Place Senior Living
Pullman, WA
06.2023 - 06.2024
- Exhibited expertise in food preparation and service.
- Demonstrated exceptional ability in effectively communicating with staff and residents.
- Followed recipes to prepare sauces, soups, salads, and other dishes according to established standards.
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
Drive-Thru Service Associate
Yia Yia Nikki's
Pullman, WA
07.2021 - 05.2023
- Managed drive-thru operations to ensure accurate orders, process payments, and deliver food promptly
- Greeted customers and assessed their needs.
- Resolved customer complaints in a professional manner.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Associate
Barnes & Noble
Pullman, WA
08.2020 - 10.2020
- Demonstrated quick resolution of customer issues through exceptional customer service abilities.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Guest Services Coordinator
The Cheesecake Factory
Tacoma, WA
11.2016 - 06.2020
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
- Ensured guest satisfaction by effectively addressing their concerns and resolving complaints in a prompt manner
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Maintained updated records of all reservations and cancellations in the system.
Education
Bachelor of Arts - Humanities
Washington State University
Pullman, WA05-2024
Skills
- Multi-line telephone skills
- Customer service
- Hospitality services
- Verbal and written communication
- Organizational skills
- Adaptable and open minded
References
References available upon request.
Timeline
Campaign Digital Media Assistant
Assistant to Washington State
07.2024 - Current
Culinary Technician
Bishop Place Senior Living
06.2023 - 06.2024
Drive-Thru Service Associate
Yia Yia Nikki's
07.2021 - 05.2023
Customer Service Associate
Barnes & Noble
08.2020 - 10.2020
Guest Services Coordinator
The Cheesecake Factory
11.2016 - 06.2020
Bachelor of Arts - Humanities
Washington State University
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