Danaishia Jenkins
Georgetown,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the computer & technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Johnson Outdoors Marine Electronics
2021.09 - 2023.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Psychology
Albany State University
Albany, GAHigh School Diploma -
Quitman County High School
Georgetown, GA05.2018
Certification - Customer Service
Columbus Technical College
Columbus, GA05.2018
Skills
- Complaint resolution
- Consultative Sales
- Data Collection
- Account updating
- Call Management
- Computer Proficiency
- Payment Processing
- Order Processing
- Research
- Problem Resolution
- Data Entry
- Information Security
Certification
- MCAS - Microsoft Certified Application Specialist
- Customer Service, Columbus Technical College - 2018
Timeline
Customer Service Representative
Johnson Outdoors Marine Electronics
2021.09 - 2023.12
Bachelor of Arts - Psychology
Albany State University
High School Diploma -
Quitman County High School
Certification - Customer Service
Columbus Technical College
- MCAS - Microsoft Certified Application Specialist
- Customer Service, Columbus Technical College - 2018
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