Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Danajha Walker

Denver,Colorado

Summary

Results-oriented and customer-focused professional with a proven track record in customer service, team leadership, and problem-solving. With experience spanning from leading a small business as a CEO to providing support in the health insurance and corrections fields, I am adept at managing high-pressure situations while maintaining excellent communication and delivering superior service. My background in resolving customer issues, building strong client relationships, and consistently improving customer satisfaction makes me excited to bring my skills to Comcast as a Customer Service Representative. I am committed to providing top-tier service and contributing to your team's success.

Work History

CUSTOMER SERVICE REPRESENTATIVE

Connect 4 Health Colorado
Denver, Colorado
  • Assisted clients with health insurance questions and enrollment, providing clear, accurate information regarding plans and benefits.
  • Delivered empathetic and solutions-oriented support to a diverse customer base, addressing inquiries, billing issues, and enrollment discrepancies.
  • Managed high-volume inbound calls while maintaining a high level of professionalism and customer care.
  • Collaborated with cross-functional teams to ensure prompt and effective resolution of customer issues.
  • Demonstrated strong communication skills to translate complex policies into easily understandable information.

CORRECTIONS OFFICER

Mountview Youth Services
Denver, Colorado
  • Monitored and maintained a safe and secure environment for youth detainees, ensuring their well-being and compliance with regulations.
  • Interacted with a wide range of individuals, including detainees, staff, and external agencies, utilizing conflict resolution and de-escalation techniques to maintain order.
  • Effectively communicated with individuals to address concerns, offer support, and ensure adherence to facility rules.
  • Utilized critical thinking and problem-solving skills to address complex situations under high-pressure circumstances.

CUSTOMER SERVICE REPRESENTATIVE

Anthem Blue Cross Blue Shield
Denver, Colorado
  • Provided expert guidance to clients in selecting insurance plans based on their needs, lifestyle, and budget.
  • Delivered exceptional service through clear communication, addressing policy-related questions and assisting with claims and billing inquiries.
  • Developed and maintained strong relationships with clients, ensuring high customer retention rates.
  • Achieved top performance metrics, including a 15% increase in customer satisfaction ratings through personalized service and follow-ups.

CEO

Slice Of Cake
Denver, Colorado
- Current
  • Lead and manage all aspects of bakery operations, including customer service, team leadership, and business strategy.
  • Build and maintain strong customer relationships through direct communication, resolving complaints, and exceeding customer expectations.
  • Coordinate with clients and suppliers to ensure smooth operations and on-time delivery of products.
  • Achieved a 95% customer satisfaction rate by ensuring timely resolution of customer inquiries and feedback.

Education

HIGH SCHOOL DIPLOMA - undefined

George Washington High School
Denver, Colorado

Skills

Delivered effective customer assistance through active listening and tailored solutions to meet client needs

LANGUAGES

English | Native

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Connect 4 Health Colorado

CORRECTIONS OFFICER

Mountview Youth Services

CUSTOMER SERVICE REPRESENTATIVE

Anthem Blue Cross Blue Shield

CEO

Slice Of Cake
- Current

HIGH SCHOOL DIPLOMA - undefined

George Washington High School

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Danajha Walker