Dana (Mark) Clinard
Customer Services
Farmington,AR
Summary
Proven track record in enhancing customer satisfaction and team productivity, notably at Arvest Bank Group Inc. Expert in customer service and reliable under pressure, I excel in strategic communication and problem-solving. Achieved significant improvements in operational efficiency and customer engagement through innovative strategies and patience.
Overview
1
1
Certification
Work History
Customer Service Cashier
Ozark Senior Benefit Services
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
911 Communicator
Washington County Sheriff Office
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.
- Improved communication strategies by developing and implementing comprehensive messaging plans.
Paraprofessional
Springdale School District
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
VP Consumer Loans and Collection
Arvest Bank Group Inc.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Arts - Educational Psychology
Williams Baptist University
Walnut Ridge, AR05.1991
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Certification
Arkansas Life Insurance Licence
Celebration
- Rejoice in the Lord always. Again I will say, rejoice!
- Let your gentleness be known to all men. The Lord is at hand.
- Be anxious for nothing, but in everything by prayer and supplication, with thanksgiving, let your requests be made known to God;” Philippians4:4-6 NKJV
- I. The Word of God is our Blueprint
- “Therefore lay aside all filthiness and overflow of wickedness, and receive with meekness the implanted word, which is able to save your souls. But be doers of the word, and not hearers only, deceiving yourselves. For if anyone is a hearer of the word and not a doer, he is like a man observing his natural face in a mirror; for he observes himself, goes away, and immediately forgets what kind of man he was. But he who looks into the perfect law of liberty and continues in it, and is not a forgetful hearer but a doer of the work, this one will be blessed in what he does.” James1:21-25 NKJV
- II. The Word of God guides me to becoming complete
- “Blessed are those who keep His testimonies, Who seek Him with the whole heart!” Psalms119:2 NKJV
- “Your word I have hidden in my heart, That I might not sin against You.” Psalms119:11 NKJV
- III. Jesus is the Word
- “In the beginning was the Word, and the Word was with God, and the Word was God.
- All things were made through Him, and without Him nothing was made that was made.” John1:1,3 NKJV
- Http://bible.com/114/jhn.1.1,3.nkjv
Timeline
Customer Service Cashier
Ozark Senior Benefit Services
911 Communicator
Washington County Sheriff Office
Paraprofessional
Springdale School District
VP Consumer Loans and Collection
Arvest Bank Group Inc.
Bachelor Of Arts - Educational Psychology
Williams Baptist University
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