Danashia Barnett
Philadelphia,PA
Summary
Accomplished Direct Support Professional and Customer Service Representative with a proven track record in compassionate caregiving and client support, demonstrated at Supportive Concepts. Skilled in medication administration and adept at managing high-stress situations, enhancing client wellness, and boosting customer loyalty through effective conflict resolution.
Overview
1
1
year of professional experience
Work History
Direct Support Professional
Supportive Concepts
Reading, PA
02.2023 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Wawa
Philadelphia, PA
12.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Dobbins Technical High School
Philadelphia, PASkills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
Supportive Concepts
02.2023 - Current
Customer Service Representative
Wawa
12.2022 - 06.2023
High School Diploma -
Dobbins Technical High School