Da'Nasia Helaire
Carencro,LA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Manager
Tacobell
Scott, LA
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
TTEC
11.2021 - 12.2022
- Assist customers with issues and concerns they are experiencing during the use of the product and/ or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Customer Service Representative
Alorica
Irvine, CA
08.2021 - 12.2021
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Guest Service Representative
Target
Lafayette, LA
11.2019 - 05.2020
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Cashier
Murphy USA
Lafayette, LA
05.2019 - 11.2019
- Operate the cash register and process customer payments
- Provide excellent customer service and resolve complaints
- Restock the store as needed
- Ensure all store policies and procedures are being followed
- Maintain a clean and orderly work area
- Monitor the store for shoplifters and report any suspicious activity
- Balance the cash register and report any discrepancies
Customer Service Representative
Cricket Wireless
Breaux Bridge, LA
09.2016 - 12.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
DSW Worker
Leading Health Care of Louisiana
Lafayette, LA
02.2015 - 03.2018
- Provide health care services in patients residences
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
- Assist with clients personal care activities
- Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
- Maintain patients care records and document provided services
- Assist patients with mobility and physical therapies/exercises
- Instruct and counsel patients and families on diet and exercise
- Collect routine specimens
- Provide companionship and basic emotional or psychological support
Education
High School Diploma -
Carencro High School
Lafayette, LA05-2011
Skills
- Food Handling
- Guest Services
- Cash Handling
- Teaching
- Food Safety
- Case Management
- Behavioral Therapy
- Behavioral Health
- CRM software
Timeline
Manager
Tacobell
01.2023 - Current
Customer Service Representative
TTEC
11.2021 - 12.2022
Customer Service Representative
Alorica
08.2021 - 12.2021
Guest Service Representative
Target
11.2019 - 05.2020
Cashier
Murphy USA
05.2019 - 11.2019
Customer Service Representative
Cricket Wireless
09.2016 - 12.2018
DSW Worker
Leading Health Care of Louisiana
02.2015 - 03.2018
High School Diploma -
Carencro High School