Danay Morera Nin
Spring
Summary
Experienced pharmacy technician focused on medication management and patient care. Skilled in prescription preparation and inventory oversight, maintaining high standards of accuracy and compliance. Multilingual capabilities in Spanish, Italian, and English improve client interactions. Demonstrated success in front office operations, optimizing customer service and administrative efficiency.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Amazon associate
Amazon
Humble
10.2025 - 02.2026
- Stocked shelves with merchandise and organized product displays to enhance customer experience and accessibility.
- Operated equipment such as scanners and scales accurately during checkout process, ensuring smooth customer transactions.
- Ensured compliance with company safety regulations at all times while on the job.
- Collaborated with cross-functional teams to streamline project workflows, improving team communication and project efficiency.
Front Office Assistant/Patient Referral Coordinator
Speak Speech Therapy
Tomball
11.2023 - 10.2024
- Managed front desk operations, welcoming clients and guiding them through services.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected copays and account balance payments and updated account records.
- Reviewed incoming referrals for accuracy and completeness.
- Prepared patient referral packets containing necessary forms, documents and information.
- Called patients to explain the referral process and answer questions.
- Scheduled appointments with physicians for new patient referrals.
- Maintained accurate records of all new patient referrals in the database system.
- Communicated with insurance companies to determine coverage eligibility for new patient referrals.
- Followed up with referring providers regarding pending cases or outstanding documentation required to complete the referral process.
- Answered incoming calls from referring providers seeking information about the referral process.
- Verified insurance benefits prior to scheduled appointments.
Advisor II, Customer Service - Bilingual
Concentrix
Spring
01.2023 - 05.2023
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
- Educated patients on financial responsibilities related to the referral process, enhancing their understanding and reducing confusion.
- Identified and resolved inconsistencies in patient responses by means of appropriate questioning or explanation.
- Submitted authorization requests to insurance companies when appropriate.
- Researched specific health plans and other payer sources for referral purposes.
Pharmacy Technician Trainee
CVS Pharmacy
Spring
02.2021 - 01.2023
- Processed prescription orders using pharmacy management software efficiently.
- Verified medications for content, accuracy, and completeness of packaging and labeling to maintain safety and compliance.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Provided customers with detailed information on prescriptions to enhance understanding and adherence.
- Processed cash register transactions and insurance claims to ensure accurate billing and customer satisfaction.
- Maintained clean and organized pharmacy shelving and work areas.
- Ensured compliance with state laws regarding controlled substances.
- Answered telephones to respond to questions or requests.
Pharmacy Clerk/Pharmacy tech trainee
Walgreens
Spring
12.2021 - 02.2022
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Managed cash register transactions, ensuring accurate payment processing and customer satisfaction.
- Resolved customer complaints professionally and promptly.
- Supported pharmacy staff by coordinating administrative tasks to enhance workflow efficiency.
- Entered patient data into computer system to maintain accurate records.
- Executed administrative duties, including filing paperwork and managing phone calls and emails, to maintain organized operations.
- Created medication labels that included detailed item names and quantities for accurate dispensing.
Pharmacy Clerk/Pharmacy Technician Trainee
First Class Rx Pharmacy LLC
Las Vegas
05.2020 - 08.2021
- Addressed customer inquiries and delivered exceptional service at pharmacy counter to enhance customer satisfaction.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Produced detailed medication labels with item names and quantities to ensure accurate dispensing.
- Ensured compliance with safety regulations and medication handling procedures.
- Supported billing processes by verifying insurance information for prescriptions.
- Processed payments from customers using cash registers or other electronic systems.
- Maintained clean and organized workspace in collaboration with pharmacy team to support efficient operations.
Sales Associate
Dillard's
Las Vegas
01.2017 - 09.2018
- Greeted customers, delivering exceptional service and fostering a welcoming atmosphere.
- Assisted customers in selecting merchandise and provided product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on promotions and loyalty programs, enhancing customer engagement and loyalty.
- Addressed customer inquiries and resolved issues, ensuring a positive shopping experience.
- Processed transactions efficiently at the cash register and handled returns.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Managed inventory levels and organized stock in the sales area.
Professional Singer
BEST Agency
Las Vegas
02.2014 - 09.2018
- Delivered live vocal performances at diverse venues, captivating audiences with unique interpretations.
- Engaged audiences through dynamic stage presence and interaction.
- Collaborated with musicians and producers to craft original songs, enhancing overall artistic vision.
- Conducted extensive rehearsals with the team to ensure polished and engaging performances.
Education
Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Academy
Online03-2026
Some college - Arts and Entertainment Management
Istituto Europeo del Turismo
Milano, Lombardia12-2000
Bachelor of Arts - Language Arts Education
Instituto Pre Universitario Republica de Argelina
La Habana12-1994
Skills
- Healthcare coordination
- Patient intake oversight
- Medication processing and dispensing
- Pharmacy software expertise
- Data handling and management
- Recordkeeping proficiency
- Microsoft Office skills
- Client service excellence
- Detail-oriented approach
- Issue resolution strategies
- Organizational planning
- Multilingual capabilities
Languages
Spanish, English, Italian
Certification
Board certified pharmacy Technician
Work Preference
Work Type
Full TimePart TimeSalary Range
$20/hr - $25/hrTimeline
Amazon associate
Amazon
10.2025 - 02.2026
Front Office Assistant/Patient Referral Coordinator
Speak Speech Therapy
11.2023 - 10.2024
Advisor II, Customer Service - Bilingual
Concentrix
01.2023 - 05.2023
Pharmacy Clerk/Pharmacy tech trainee
Walgreens
12.2021 - 02.2022
Pharmacy Technician Trainee
CVS Pharmacy
02.2021 - 01.2023
Pharmacy Clerk/Pharmacy Technician Trainee
First Class Rx Pharmacy LLC
05.2020 - 08.2021
Sales Associate
Dillard's
01.2017 - 09.2018
Professional Singer
BEST Agency
02.2014 - 09.2018
Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Academy
Some college - Arts and Entertainment Management
Istituto Europeo del Turismo
Bachelor of Arts - Language Arts Education
Instituto Pre Universitario Republica de Argelina