Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danay Nunez

Orlando,FL

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Costumer Service

Kino Sandals Inc
Key West , Florida
02.2018 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Education

Associate of Arts -

Valencia College
Orlando, FL

High School Diploma -

Lake Howell High School
Winter Park, FL
05.2016

Skills

  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Customer Account Management
  • Order and Refund Processing
  • Building Customer Trust and Loyalty

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Costumer Service

Kino Sandals Inc
02.2018 - 07.2022

Associate of Arts -

Valencia College

High School Diploma -

Lake Howell High School
Danay Nunez