Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dandara Manoel

Woburn

Summary

Dynamic and detail-oriented professional with a proven track record in customer service at Cafe Escadrille. Skilled in multitasking and problem-solving, I excel in high-pressure environments, ensuring guest satisfaction and operational efficiency. Adept at team collaboration, I consistently enhance service quality while managing reservations and addressing customer needs effectively.

Overview

4
4
years of professional experience

Work History

Host

Cafe Escadrille
10.2024 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservations and waitlists efficiently to optimize table turnover.
  • Communicated effectively with kitchen and service staff to coordinate guest needs.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Trained new hosts on operational procedures and customer service standards.
  • Collaborated with team members to streamline seating arrangements for special events.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Delivery Driver

DoorDash
06.2023 - 10.2024
  • Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
  • Navigated local routes utilizing GPS and mapping tools to optimize delivery efficiency.
  • Maintained accurate records of deliveries and pickups, enhancing inventory management processes.
  • Conducted vehicle inspections regularly to ensure compliance with safety standards and regulations.
  • Communicated effectively with customers regarding delivery status and addressed any concerns promptly.

Receptionist

42 North Dental
02.2023 - 06.2023
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Managed multi-line phone system, directing calls efficiently to relevant departments.
  • Scheduled and coordinated appointments, optimizing staff calendars for productivity.
  • Maintained organized filing system for documents, improving retrieval efficiency.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Crew Member

Mc Donalds
02.2022 - 07.2022
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
  • Collaborated with team members to optimize workflow and enhance overall operational efficiency.
  • Resolved customer complaints promptly, improving retention rates through effective communication and problem-solving skills.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Bachelor of Science - Biochemistry

Curry College
Milton, MA
06-2027

High School Diploma -

Woburn Memorial High School
Woburn, MA
06-2023

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • Problem-solving
  • Attention to detail

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Host

Cafe Escadrille
10.2024 - Current

Delivery Driver

DoorDash
06.2023 - 10.2024

Receptionist

42 North Dental
02.2023 - 06.2023

Crew Member

Mc Donalds
02.2022 - 07.2022

Bachelor of Science - Biochemistry

Curry College

High School Diploma -

Woburn Memorial High School

Similar Profiles

CREATE PROFILE
Dandara Manoel