Dandi Bond
Layton,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Operations Manager
ProJob Network
Pompano Beach, FL
04.2024 - Current
- Collaborated closely with internal teams to identify opportunities for improvement in the client engagement process.
- Delivered detailed project management control documents for key project oversight.
- Actively participated in regular team meetings to discuss current projects or upcoming tasks.
- Created and maintained accurate records of permits, applications, and related documents.
- Assisted with the coordination of activities between multiple departments for permit processing.
- Maintained updated knowledge of applicable state and local laws, regulations, and requirements related to permits.
- Provided administrative support to all departments within the company.
- Provided administrative support to executive team members.
- Provided administrative support such as filing, data entry, document preparation.
Senior Client Services Manager
The Shade Store
Pompano Beach, FL
11.2020 - 04.2024
- Leading a team of Client Services Managers to ensure customer satisfaction and retention.
- Developing and implementing strategies to improve customer service processes and operations.
- Coordinating the implementation of client service initiatives, such as training programs, technical support, and customer feedback systems.
- Establishing procedures for responding to customer inquiries in a timely manner.
- Collaborating with other departments to resolve any customer issues or complaints quickly and efficiently.
- Ensuring compliance with industry regulations related to client services management.
- Monitoring changes in the marketplace that may affect customer needs or preferences.
- Maintaining relationships with current clients by providing regular updates on products and services offered.
- Providing coaching and guidance to team members regarding best practices in customer service.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
Senior Client Success Manager
Brown Edwards
Oklahoma City, OK
07.2009 - 11.2021
- Developed and implemented process improvements to increase customer satisfaction levels.
- Conducted regular client meetings to review progress towards objectives and discuss potential opportunities for improvement.
- Managed the resolution of customer issues in a timely manner, escalating when necessary.
- Managed business event and operations calendars.
- Managed office operations, scheduling, and inventory audits.
- Developed and implemented staff development programs to improve staff performance.
- Conducted training and offered staff development opportunities to decrease process lags.
- Developed and implemented escalations process to ensure customer satisfaction.
- Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
- Monitored customer service team performance, providing guidance on how to handle difficult situations.
- Resolved complex issues between customers and internal teams in a timely manner.
- Monitored customer feedback to identify areas for improvement in service quality.
Skills
- Customer Service
- Customer Retention
- Document Control
- Organizational Management
- Business Development
- Contract Management
- Workforce training
- Schedule Management
- Employee Recruitment and Hiring
- Interdepartmental Collaboration
Timeline
Operations Manager
ProJob Network
04.2024 - Current
Senior Client Services Manager
The Shade Store
11.2020 - 04.2024
Senior Client Success Manager
Brown Edwards
07.2009 - 11.2021
Similar Profiles
RODERICK (ROD) OWENSRODERICK (ROD) OWENS
Sales Account Manager Recruiter at The Professionals Network Energy Network Med NetworkSales Account Manager Recruiter at The Professionals Network Energy Network Med Network
VANESSA MILLERVANESSA MILLER
Professional Services Consultant at The Blue Book Building & Construction Network/Dodge Construction NetworkProfessional Services Consultant at The Blue Book Building & Construction Network/Dodge Construction Network
DAMION LEWINDAMION LEWIN
Freelance Senior Motion Graphic Designer at The CW Network, Amazon Prime, Netflix, NFL NetworkFreelance Senior Motion Graphic Designer at The CW Network, Amazon Prime, Netflix, NFL Network
HAYLEIGH HARIPRASHADHAYLEIGH HARIPRASHAD
Legal Intern at Aaron Feuer Law, PLLCLegal Intern at Aaron Feuer Law, PLLC
Kayla RiceKayla Rice
Senior Recruiting Coordinator at NCSASenior Recruiting Coordinator at NCSA