Dandre Clark
Houston,United States
Summary
Customer service and operations professional with expertise in enhancing customer satisfaction and streamlining processes. Achieved a 95% customer satisfaction rating by resolving complex billing inquiries and training new staff. Improved accuracy in defect reporting by 15% and optimized inventory management, achieving a 98% order fulfillment rate. Specializes in leveraging data analysis and CRM systems to drive operational excellence and foster strong relationships.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Quality Assurance Associate
Coca-Cola
Houston
03.2026 - Current
- Inventory control and order fulfillment stayed accurate through support of distribution operations. Faster goods movement improved organization in fast-paced warehouse environment. Warehouse processes became more accurate and efficient across daily operations.
- Optimised inventory management, reducing discrepancies.
- Improved order accuracy, achieving 98% fulfillment rate.
- Assisted in training new staff, boosting team productivity.
- Staged cases and materials for production lines, maintaining accurate supply levels.
- Inspected product for damage and quality issues before distribution.
- Scanned and tracked inventory using warehouse systems to maintain location accuracy.
- Organized storage areas to improve accessibility and reduce handling delays.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Direct Support Professional
State Supported Living Center
San Antonio, TX
01.2025 - 07.2025
- Oversaw daily operations, prioritising multiple tasks and ensuring precise documentation. Cultivated strong interpersonal relationships to maintain a safe, structured environment. Employed adaptability and organisational skills while demonstrating keen attention to detail.
- Coordinated support services for individuals with diverse needs.
- Developed and implemented personalised care plans.
- Facilitated engaging activities to enhance life skills.
Customer Service Representative
Spectrum
San Antonio, TX
06.2024 - 01.2025
- Managed 40+ inbound customer interactions daily, resolving billing and service issues. Enhanced customer satisfaction through clear solutions and effective communication. Utilised CRM systems for accurate account management and documentation. Quickly identified and resolved issues while consistently meeting performance metrics.
- Resolved complex billing inquiries, resulting in improved customer loyalty.
- Trained new staff on customer service protocols, enhancing team efficiency.
- Achieved a 95% customer satisfaction rating through proactive support.
- Utilized effective troubleshooting techniques to identify root causes of defects or malfunctions during the assembly process.
- Resolved complex technical issues through diligent troubleshooting, improving overall system functionality.
- Managed the acquisition process for new collections, ensuring timely and accurate integration into existing holdings.
- Managed accounts receivable and payable functions, ensuring timely payments and collections.
Material Handler
Frito-Lay
11.2021 - 06.2024
- Inventory control and order fulfillment stayed accurate through support of distribution operations. Faster goods movement improved organization in fast-paced warehouse environment. Warehouse processes became more accurate and efficient across daily operations.
- Optimised inventory management, reducing discrepancies.
- Improved order accuracy, achieving 98% fulfillment rate.
- Assisted in training new staff, boosting team productivity.
- Staged cases and materials for production lines, maintaining accurate supply levels.
- Inspected product for damage and quality issues before distribution.
- Scanned and tracked inventory using warehouse systems to maintain location accuracy.
- Organized storage areas to improve accessibility and reduce handling delays.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Increased customer satisfaction by accurately and promptly processing orders.
Education
Diploma - undefined
High School Diploma -
Fountain Fort Carson Highschool
Fountain, CO05.2016
Skills
Customer Service
CRM Systems
Order Management
Problem Solving
Data Analysis
Microsoft Excel
Attention to Detail
Team Collaboration
Material handling
Loading and unloading
Order picking
Heavy lifting
Package handling
Shipping and receiving
Certification
- Certified Job Title, Company Name - Timeframe
- PCA - Personal Care Aide
Timeline
Quality Assurance Associate
Coca-Cola
03.2026 - Current
Direct Support Professional
State Supported Living Center
01.2025 - 07.2025
Customer Service Representative
Spectrum
06.2024 - 01.2025
Material Handler
Frito-Lay
11.2021 - 06.2024
Diploma - undefined
High School Diploma -
Fountain Fort Carson Highschool