DANDRE Mckoy
Brooklyn,NY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Retail Store Manager
T-mobile
09.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Patient Access Representative
Albany Medical Center Hospital
07.2024 - 11.2024
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
St Peters Health Care
02.2024 - 07.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
HS Diploma - Political Economy
Leadership & Public Service High School
Associate of Science - Radiology
Hudson Valley Community College
Troy, NY05-2027
Skills
- Profit and Loss Control
- Stock Management
- Payment Processing
- Sales Analysis
- Financial Oversight
- Quality Assurance
- Strong Multitasking Skills
- Budgeting and Cost Control
- Shrinkage Control
- Staff Recruitment
- Documentation Expertise
- Inventory Control
- Payroll Administration and Timekeeping
- Registration management
- Patient identity verification
- Patient check-in
- Data entry
- Registration and admissions
- Medical terminology
- Complaint processing
- Fee collection
- Flexible schedule
Accomplishments
- Experienced sales representative with territory management and closing experience
- Computer proficient with strong communication skills
Timeline
Patient Access Representative
Albany Medical Center Hospital
07.2024 - 11.2024
Patient Access Representative
St Peters Health Care
02.2024 - 07.2024
Retail Store Manager
T-mobile
09.2022 - Current
HS Diploma - Political Economy
Leadership & Public Service High School
Associate of Science - Radiology
Hudson Valley Community College
Similar Profiles
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Lisa StraderLisa Strader
Customer Service at T-MobileCustomer Service at T-Mobile
Lorena AbreuLorena Abreu
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Lesvin FrancoLesvin Franco
Store Manager at T-MobileStore Manager at T-Mobile
Alexa KinlawAlexa Kinlaw
Student at Penn State UniversityStudent at Penn State University