D'Andre Mitchell
Killeen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JetBlue
05.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Rural Carrier Associate
United States Postal Service, USPS
09.2021 - 05.2022
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods
Material Handler
AAFES Exchange
06.2018 - 07.2021
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Package Handler
UPS
02.2017 - 03.2019
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Monitored and tracked shipment progress to confirm on-time delivery.
Education
Bachelor of Arts - Criminal Justice
Campbellsville University
Campbellsville, KY05.2018
High School Diploma -
Fort Know Highschool
Fort Knox, KY05.2014
Skills
- Account Management
- Money Handling Abilities
- Sales Expertise
- Customer Service
- Customer Account Management
- Managing Multiple Tasks
- Documentation
- Travel Planning
- Customer Relations
Timeline
Customer Service Representative
JetBlue
05.2022 - 09.2023
Rural Carrier Associate
United States Postal Service, USPS
09.2021 - 05.2022
Material Handler
AAFES Exchange
06.2018 - 07.2021
Package Handler
UPS
02.2017 - 03.2019
Bachelor of Arts - Criminal Justice
Campbellsville University
High School Diploma -
Fort Know Highschool