Dandru Wood
Plantation
Summary
Results-driven Assistant Manager skilled in team leadership, operations management, and customer service. Proven ability to streamline processes, enhance team performance, and increase profitability.
Dedicated professional with extensive experience in staff training, conflict resolution, and operational efficiency. Successfully developed onboarding programs that reduced ramp-up time and improved customer satisfaction while fostering a positive team environment.
Proficient in enhancing customer satisfaction and team performance through effective problem-solving and staff supervision. Committed to enforcing policies and recognizing achievements, driving operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Marina 84 Sports Bar & Grill
2440 W State Rd 84
01.2021 - Current
- Led team in daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed training programs for new staff, enhancing onboarding processes and reducing ramp-up time.
- Streamlined inventory management procedures, improving accuracy and minimizing waste.
- Implemented cost control measures, contributing to increased profitability during peak seasons.
- Monitored staff performance, providing constructive feedback to enhance productivity and teamwork.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Food Runner
Marina 84
2440 W State Rd 84
01.2021 - 01.2024
- Delivered food orders efficiently to tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Assisted in training new staff on food running procedures and best practices for efficiency.
Key Grip
Assembly Films
California City, CA
02.2017 - 10.2019
- Managed lighting setups and rigging for film shoots, ensuring optimal visual quality.
- Collaborated with directors and cinematographers to achieve desired artistic effects through equipment adjustment.
- Supervised team of grips, providing training on safety protocols and equipment handling best practices.
- Streamlined workflow processes to enhance efficiency in set preparation and breakdown activities.
Education
Bachelor of Science - Film Production
Full Sail University
Winter Park, FL05-2020
Master of Science - Film And Video Production
Full Sail University
Winter Park, FL10-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Team building
- Operations management
Languages
English
Timeline
Assistant Manager
Marina 84 Sports Bar & Grill
01.2021 - Current
Food Runner
Marina 84
01.2021 - 01.2024
Key Grip
Assembly Films
02.2017 - 10.2019
Bachelor of Science - Film Production
Full Sail University
Master of Science - Film And Video Production
Full Sail University