Summary
Overview
Work History
Education
Skills
Timeline
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Dane DeBar

Customer Quality Support Manager
Mount Pleasant,SC

Summary

Diligent Customer Quality Manager with over 10 years of experience in quality control, assurance, and customer support across the marine and aviation industries. Proven expertise in overseeing the production and delivery of high-quality products, with a focus on customer service, management, sales, marketing, and adherence to quality standards. Highly skilled in product knowledge, training both staff and customers while optimizing product storage and efficiency. Strong relationship builder, fostering professional connections with both internal and external stakeholders to drive customer satisfaction and business success.

Overview

2026
2026
years of professional experience
8
8
years of post-secondary education

Work History

Delivery Center Quality Manager

Boeing Commercial Airplanes
08.2022 - Current
  • Leads a team of highly certified Customer Coordinators, ensuring a top-tier customer experience for airline clients throughout the manufacturing and delivery processes.
  • Enhances customer satisfaction by engaging clients and consistently monitoring service delivery while identifying and addressing areas for improvement.
  • Makes airworthiness and safety decisions in compliance with company standards, FAA regulations, and other relevant authorities.
  • Analyzes performance metrics to identify trends, gaps, and opportunities for improvement within the QMS and Delivery Center operations.


Director of Quality Control and Assurance

Sea Fox Boat Company
5 2019 - 08.2022
  • Led and trained a team of inspectors across all departments, fostering interdepartmental collaboration to achieve an annual production goal of approximately 1,100 units.
  • Developed and implemented a quality management system, ensuring compliance with engineering specifications, ABYC, and Coast Guard standards.
  • Analyzed, summarized, and interpreted data in reports to enhance process efficiency and improve vendor-supplied parts.
  • Addressed employee and customer concerns, identifying unresolved issues and proposing solutions to improve both production and user experience.

Product Specialist

Sea Fox Boat Company
01.2018 - 05.2019
  • Managed customer relations for flagship models, overseeing delivery, training, support, and warranty services.
  • Drove sales and customer satisfaction by leveraging product knowledge and market insights.
  • Promoted products at international trade shows, increasing awareness and generating leads.
  • Listened to customer needs and fostered long-term relationships, providing tailored support to enhance retention and experience.

Lamination Manager

Sea Fox Boat Company
8 2014 - 1 2018
  • Led a team of 45 employees to consistently produce over 20 composite parts daily, ensuring adherence to engineered lamination schedules. Collaborated with engineering to implement improvements that enhanced both quality and production efficiency.


Education

Bachelor of Science - Business Management, Business Marketing

Clemson University
Clemson, SC
09.2010 - 08.2014

High School Diploma -

Bishop England High School
Daniel Island, SC
09.2006 - 08.2010

Skills

Continuous Improvement Strategies

Customer Care and Engagement

Data-driven Decision Making

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Timeline

Delivery Center Quality Manager

Boeing Commercial Airplanes
08.2022 - Current

Product Specialist

Sea Fox Boat Company
01.2018 - 05.2019

Bachelor of Science - Business Management, Business Marketing

Clemson University
09.2010 - 08.2014

High School Diploma -

Bishop England High School
09.2006 - 08.2010

Director of Quality Control and Assurance

Sea Fox Boat Company
5 2019 - 08.2022

Lamination Manager

Sea Fox Boat Company
8 2014 - 1 2018
Dane DeBarCustomer Quality Support Manager