Dane DeBar
Customer Quality Support Manager
Mount Pleasant,SC
Summary
Diligent Customer Quality Manager with over 10 years of experience in quality control, assurance, and customer support across the marine and aviation industries. Proven expertise in overseeing the production and delivery of high-quality products, with a focus on customer service, management, sales, marketing, and adherence to quality standards. Highly skilled in product knowledge, training both staff and customers while optimizing product storage and efficiency. Strong relationship builder, fostering professional connections with both internal and external stakeholders to drive customer satisfaction and business success.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
Work History
Delivery Center Quality Manager
Boeing Commercial Airplanes
08.2022 - Current
- Leads a team of highly certified Customer Coordinators, ensuring a top-tier customer experience for airline clients throughout the manufacturing and delivery processes.
- Enhances customer satisfaction by engaging clients and consistently monitoring service delivery while identifying and addressing areas for improvement.
- Makes airworthiness and safety decisions in compliance with company standards, FAA regulations, and other relevant authorities.
- Analyzes performance metrics to identify trends, gaps, and opportunities for improvement within the QMS and Delivery Center operations.
Director of Quality Control and Assurance
Sea Fox Boat Company
5 2019 - 08.2022
- Led and trained a team of inspectors across all departments, fostering interdepartmental collaboration to achieve an annual production goal of approximately 1,100 units.
- Developed and implemented a quality management system, ensuring compliance with engineering specifications, ABYC, and Coast Guard standards.
- Analyzed, summarized, and interpreted data in reports to enhance process efficiency and improve vendor-supplied parts.
- Addressed employee and customer concerns, identifying unresolved issues and proposing solutions to improve both production and user experience.
Product Specialist
Sea Fox Boat Company
01.2018 - 05.2019
- Managed customer relations for flagship models, overseeing delivery, training, support, and warranty services.
- Drove sales and customer satisfaction by leveraging product knowledge and market insights.
- Promoted products at international trade shows, increasing awareness and generating leads.
- Listened to customer needs and fostered long-term relationships, providing tailored support to enhance retention and experience.
Lamination Manager
Sea Fox Boat Company
8 2014 - 1 2018
- Led a team of 45 employees to consistently produce over 20 composite parts daily, ensuring adherence to engineered lamination schedules. Collaborated with engineering to implement improvements that enhanced both quality and production efficiency.
Education
Bachelor of Science - Business Management, Business Marketing
Clemson University
Clemson, SC 09.2010 - 08.2014
High School Diploma -
Bishop England High School
Daniel Island, SC 09.2006 - 08.2010
Skills
Continuous Improvement Strategies
Customer Care and Engagement
Data-driven Decision Making
undefinedTimeline
Delivery Center Quality Manager
Boeing Commercial Airplanes
08.2022 - Current
Product Specialist
Sea Fox Boat Company
01.2018 - 05.2019
Bachelor of Science - Business Management, Business Marketing
Clemson University
09.2010 - 08.2014
High School Diploma -
Bishop England High School
09.2006 - 08.2010
Director of Quality Control and Assurance
Sea Fox Boat Company
5 2019 - 08.2022
Lamination Manager
Sea Fox Boat Company
8 2014 - 1 2018
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