Dane Edenborg
Wahpeton,North Dakota
Summary
Dynamic Operations Manager with a proven track record at ServiceMaster By Moline, excelling in team leadership and project management. Enhanced service efficiency through strategic process improvements and staff training, resulting in increased customer satisfaction. Skilled in Xactimate and adept at fostering employee relations, driving accountability, and achieving organizational goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Operations Manager
ServiceMaster By Moline
West Fargo, ND
03.2021 - Current
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Developed and implemented process improvements to enhance service efficiency and customer satisfaction.
- Managed team performance through regular feedback and training initiatives, fostering a productive work environment.
- Coordinated inventory management and scheduling, optimizing resource allocation across multiple projects.
- Collaborated with cross-functional teams to streamline workflows and improve overall service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Project Manager
ServiceMaster By Moline
West Fargo, ND
03.2016 - 03.2021
- Trained new staff on operational procedures and safety protocols in restoration projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Water Damage Technician
ServiceMaster By Moline
Wahpeton, ND
03.2015 - 03.2016
- Operated water extraction equipment to remove excess moisture from affected areas.
- Assessed damage and developed restoration plans based on specific client needs.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Implemented safety protocols during water damage remediation processes.
HVAC Assistant
Schmitty’s Plumbing and Heating
Wahpeton, ND
01.2014 - 03.2015
- Assisted installation and maintenance of HVAC systems, ensuring compliance with safety standards.
- Supported troubleshooting efforts for heating and cooling equipment, enhancing operational efficiency.
- Operated hand and power tools to assist technicians in various HVAC tasks and projects.
- Maintained accurate inventory of HVAC supplies, contributing to timely project completion.
Education
High School Diploma -
Breckenridge High School
Breckenridge, MN05.2012
Skills
Problem-solving
Team leadership
Operations management
Customer service
Decision-making
Xactimate (Familiar)
Multiple IICRC certifications
Employee relations and conflict resolution
Staff training
Management
Project management
Customer relationship management
Goal setting
Onboarding and orientation
Certification
IICRC Water damage Restoration (WTR)
IICRC Applied Microbial Growth Technician (AMRT)
IICRC Fire & Smoke Restoration Technician (FSRT)
Timeline
Operations Manager
ServiceMaster By Moline
03.2021 - Current
Project Manager
ServiceMaster By Moline
03.2016 - 03.2021
Water Damage Technician
ServiceMaster By Moline
03.2015 - 03.2016
HVAC Assistant
Schmitty’s Plumbing and Heating
01.2014 - 03.2015
High School Diploma -
Breckenridge High School