Summary
Overview
Work History
Education
Skills
Timeline
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Dane Glover

Tampa,FL

Summary

Dynamic leader with a proven track record at Chipotle, enhancing customer satisfaction and team morale through innovative service solutions and effective training programs. Skilled in customer service management and problem-solving, I excel in multitasking and fostering team leadership. Achieved significant improvements in operations efficiency and community engagement without relying on numerical specifics.

Overview

4
4
years of professional experience

Work History

Service Manager

Chipotle
01.2021 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Aquatics Director

Kemper Sports
05.2024 - 08.2024
  • Spearheaded marketing initiatives to increase awareness of the aquatics center''s offerings among target demographics.
  • Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
  • Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
  • Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.

Head Fry Cook

Culvers
10.2020 - 01.2021
  • Collaborated with fellow cooks for seamless coordination during high-volume shifts, resulting in reduced wait times for customers.
  • Demonstrated strong leadership skills by effectively assigning tasks, providing regular feedback, and maintaining open communication channels among team members.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.

Education

BBA - Management

The University of Tampa
Tampa, FL
05-2027

High School Diploma -

Grant Community High School
Fox Lake, IL
05-2023

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Customer Service Management
  • Goal-Oriented
  • Conflict Resolution

Timeline

Aquatics Director

Kemper Sports
05.2024 - 08.2024

Service Manager

Chipotle
01.2021 - Current

Head Fry Cook

Culvers
10.2020 - 01.2021

BBA - Management

The University of Tampa

High School Diploma -

Grant Community High School

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Dane Glover