Summary
Overview
Work History
Education
Skills
Timeline
Server

Dane Lachman

Zimmerman,MN

Summary

Proactive and customer-focused, I leveraged exceptional service skills at Buffalo Wild Wings and Cub Foods to enhance guest satisfaction and streamline operations. Mastering POS systems and online shopping platforms, I improved service efficiency while fostering team collaboration. My dedication to quality and stress management significantly boosted client loyalty and operational productivity.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Online Personal Shopper

Cub Foods
06.2021 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.

Education

High School Diploma - General Studies

Zimmerman High School
Zimmerman, MN
06.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Stress Management
  • Guest relations management

Timeline

Server

Buffalo Wild Wings
07.2023 - Current

Online Personal Shopper

Cub Foods
06.2021 - 05.2023

High School Diploma - General Studies

Zimmerman High School

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Dane Lachman