Summary
Overview
Work History
Education
Skills
Timeline
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Dane Raynor

Summary

Accomplished Lead Porter at Encore Boston Harbor.

Adept at maintaining cleanliness, handling logistics and ensuring seamless operations.

Known for strong leadership, work ethic, and problem-solving skills,

I fostered a positive, efficient workplace culture, prioritizing safety and service excellence.

Overview

7
7
years of professional experience

Work History

Lead Porter

Encore Boston Harbor
08.2021 - Current


  • Managed porter team effectively through clear communication and regular feedback sessions
  • Enhanced team efficiency by streamlining daily tasks and delegating responsibilities among porters.
  • Greet guests upon arrival and provide a warm,friendly and professional service throughout their banquet experience.
  • Anticipating guests needs. Going above and beyond to provide a 5 star experience and resolving any complaints quickly and professionally.
  • Fostered a positive working environment by promoting open communication channels between team members and addressing any interpersonal conflicts promptly.
  • Maintained cleanliness and organization of the banquet areas, including pre-event, during and post-event cleanup.
  • Communicated with coworkers and managers about completed duties, in accordance with guest requirements.
  • Assist in setting up and organizing banquet spaces, including table setup, decorations and audiovisual equipment as required.


Warehouse Associate

Green Energy Mechanical
05.2022 - 01.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various

roles within the warehouse as needed.

  • Worked as a Permit Coordinator. Took information from sales proposals to determine what permits were needed for projects. Scheduled inspections to keep project progress on time and in compliance with the law.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Assisted in receiving, stocking and distribution of merchandise. Stocked trucks with supplies and equipment to be delivered to crews in the field.

Food and Beverage Supervisor

Newbridge On The Charles
01.2018 - 08.2021
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Managed and oversaw a front end waitstaff off approximately 50 employees during any given event.
  • Managed and approved employee time cards through the KRONOS timekeeping system.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.

Education

West Roxbury High School
West Roxbury, MA
01-2008

Skills

  • Workplace safety
  • Staff training and development
  • Strong leadership and work ethic
  • Customer service oriented
  • Problem-solving in a fast paced environment
  • Initiative and Self-motivation
  • Microsoft, KRONOS timekeeping and POS system proficency

Timeline

Warehouse Associate

Green Energy Mechanical
05.2022 - 01.2023

Lead Porter

Encore Boston Harbor
08.2021 - Current

Food and Beverage Supervisor

Newbridge On The Charles
01.2018 - 08.2021

West Roxbury High School
Dane Raynor