Danecia Jean-Gilles
Fort Lauderdale,FL
Summary
Resourceful and dedicated professional with strong communication and problem-solving skills. Experienced in assessing customer needs, resolving concerns efficiently, and providing appropriate solutions. Knowledgeable in telephone system operations and troubleshooting communication issues. Demonstrated ability to deliver high-quality customer service while maintaining professionalism and accuracy in fast-paced environments. Skilled at managing multiple tasks, handling inquiries, and resolving complaints in a timely and effective manner. Committed to supporting organizational goals and maintaining positive relationships with the public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Broward Nursing and Rehabilitation Center
Fort Lauderdale, FL
09.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for patient care and documentation.
- Monitored patient care quality, addressing concerns promptly to maintain high standards.
- Greeting Visitors warmly and make them feel welcome.
- Answering incoming calls, redirect callers to the appropriate personal or department and take messages as needed.
- Checking people in
Fulfillment Associate
Walmart
Pompano Beach, FL
05.2022 - 08.2024
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Customer Service Representative
Teleperformance
North Lauderdale
08.2021 - 05.2022
- Resolved customer inquiries through effective communication and problem-solving.
- Managed escalated customer complaints, ensuring timely resolutions and maintaining client satisfaction.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Publix Super Markets Inc
Fort Lauderdale, FL
06.2017 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Monitored inventory levels at checkout, restocking supplies as needed.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
Education
High School Diploma -
Dillard High
Fort Lauderdale, FLSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Operations management
- Conflict resolution
- [Software] experience
- Team leadership
- Employee training
- Safety protocols
- Professionalism
Certification
- First Aid/CPR Certified {07-14-2024}
Languages
French
Limited Working
Timeline
Supervisor
Broward Nursing and Rehabilitation Center
09.2024 - Current
Fulfillment Associate
Walmart
05.2022 - 08.2024
Customer Service Representative
Teleperformance
08.2021 - 05.2022
Customer Service Cashier
Publix Super Markets Inc
06.2017 - 05.2021
High School Diploma -
Dillard High