Daneeka Hickman
Abilene,Texas
Summary
Results-driven Case Manager with a strong background in client engagement and teamwork, transitioning back into financial services. Proven ability to build rapport and foster relationships, ensuring optimal outcomes for clients. Adept at managing intricate tasks and committed to delivering tailored solutions that meet client needs.
Overview
4
4
years of professional experience
Work History
Case Manager, QMHP-CS
West Texas Centers for MHMR
Sweetwater, Texas
03.2024 - Current
- Built strong partnerships with community resources and service providers to enhance client support.
- Implemented program improvements by evaluating client outcomes and providing actionable feedback.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status
- Delivered crisis intervention support, prioritizing client safety and well-being in emergencies.
Retail Personal Banker
First Financial Bank
Abilene, Texas
03.2022 - 01.2023
- Resolved customer inquiries and complaints in a timely manner
- Adhered to strict compliance standards while opening new accounts
- Developed strong knowledge of banking products, services and procedures
- Opened accounts in a timely manner.
- Maintained confidentiality of client's personal information
Teller
First Financial Bank
Sweetwater, Texas
01.2021 - 03.2022
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Completed financial transactions, including deposits, withdrawals, and deposits.
- Processed loan payments, credit card payments, and other monetary transactions accurately
- Adhered to regulatory requirements
- Cross-sold bank products.
- Adhered to financial services security and audit procedures.
Education
Bachelor of Arts - General Psychology
University of Arizona-Global
Tuscon, Arizona08.2022
Skills
- Communication Skills
- Confidentiality
- Interpersonal Skills
- Client support
- Relationship building
- Care coordination
- Client advocacy
- Case planning
- HIPAA compliance
- Records management
- Patient needs assessment
- Crisis Intervention
Timeline
Case Manager, QMHP-CS
West Texas Centers for MHMR
03.2024 - Current
Retail Personal Banker
First Financial Bank
03.2022 - 01.2023
Teller
First Financial Bank
01.2021 - 03.2022
Bachelor of Arts - General Psychology
University of Arizona-Global
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