Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Manager 2
MdNow Urgent Care
Jupiter/South Dixie, West Palm Beach
01.2024 - Current
Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
Recruited new employees by conducting interviews and orientations for new hires.
Center Manager
MdNow Urgent Care
South Dixie, West Palm Beach
04.2023 - 01.2024
Evaluated job performances of team members regularly through feedback sessions.
Implemented marketing campaigns aimed at increasing brand awareness among potential customers.
Motivated and led team members to work together to achieve targets.
Administration Lead
MdNow Urgent Care
West Palm Beach
12.2022 - 04.2023
Supervised a team of administrative staff ensuring the completion of their assigned tasks in a timely manner.
Managed daily office operations, including budgeting and scheduling.
Resolved customer complaints promptly and professionally.
Medical Receptionist
MdNow Urgent Care
West Palm Beach
02.2022 - 12.2022
Checked patient insurance, demographic, and health history to keep information current
Coordinated patient scheduling, check-in, check-out and payments for billing
Helped patients complete necessary medical forms and documentation.
Diet Clerk
HCA Florida JFK North Hospital
West Palm Beach
01.2020 - 11.2021
Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team
Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies
Served meals to residents in accordance with established schedules and dietary procedures.
Food Service Worker
The Towers at Morselife
West Palm Beach
05.2018 - 11.2019
Cleaned kitchen areas, equipment and utensils.
Served meals to customers in a friendly and courteous manner.
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Food Service Worker
Lourdes Noreen Mckeen
West Palm Beach
06.2014 - 03.2018
Maintained safety standards by properly handling food and adhering to sanitation guidelines
Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
BSc Healthcare Management -
South University
05.2026
ASc General Studies -
Saint Hugh's High School
07-2011
Skills
Staff Leadership
Data Analysis
Facility Maintenance
Regulatory Standards
Staff Development
Facility Management
Compliance Monitoring
Training Coordination
Staff hiring
Customer Service Management
Certification
CPR Certification
Timeline
Center Manager 2
MdNow Urgent Care
01.2024 - Current
Center Manager
MdNow Urgent Care
04.2023 - 01.2024
Administration Lead
MdNow Urgent Care
12.2022 - 04.2023
Medical Receptionist
MdNow Urgent Care
02.2022 - 12.2022
Diet Clerk
HCA Florida JFK North Hospital
01.2020 - 11.2021
Food Service Worker
The Towers at Morselife
05.2018 - 11.2019
Food Service Worker
Lourdes Noreen Mckeen
06.2014 - 03.2018
BSc Healthcare Management -
South University
ASc General Studies -
Saint Hugh's High School
CPR Certification
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