Summary
Overview
Work History
Education
Skills
Timeline
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DaNeisha Rabbeyah

Pearland,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

19
19
years of professional experience

Work History

Collections Agent

Parallon
01.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Customer Service Representative Dispatch

Access2Care LLC
04.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Owner

Westway Transport & Dispatch, LLC
10.2020 - 02.2023
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Generated reports to track deliveries and maintain proper records and documentation.

Service Representative

Kaiser Permanente
12.2005 - 04.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.
  • Accepted payments and updated accounts with latest information.
  • Scheduled appointment to resolve more complex issues.

Education

High School Diploma - Business Administration

Eisenhower Senior High School
Rialto, CA

Chaffey College
Rancho Cucamonga, CA

Skills

  • Effective Scheduling
  • Tech Support
  • Customer Service and Assistance
  • Correcting Discrepancies
  • Microsoft Office
  • Data Entry
  • Administrative and Office Support
  • Patient Registration
  • Office Administration
  • Payment arrangement
  • Collections processing
  • Account management
  • Debt negotiation
  • Delinquent account management
  • Debt management
  • Repayment plan structuring

Timeline

Collections Agent

Parallon
01.2024 - Current

Customer Service Representative Dispatch

Access2Care LLC
04.2023 - 02.2024

Owner

Westway Transport & Dispatch, LLC
10.2020 - 02.2023

Service Representative

Kaiser Permanente
12.2005 - 04.2021

High School Diploma - Business Administration

Eisenhower Senior High School

Chaffey College

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DaNeisha Rabbeyah