Khadijah Arzu
North Las Vegas,NV
Summary
Organized and motivated employee able to apply hard work and organizational skills in various environments. Seeking opportunity to leverage my talents with a positive attitude that will allow me to achieve company goals.
Overview
6
6
years of professional experience
Work History
Collections Agent
Sunbit
06.2023 - 05.2024
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Office Administrator
Interstate Batteries
03.2023 - 05.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Created delivery schedules for drivers.
Customer Service Representative
Bank of America
09.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Anthem Blue Cross Blue Sheild
10.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with Medicare clients, going over coverage and benefits.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV06.2012
Skills
- Fair debt practices
- Delinquent account management
- Expense Reporting
- Document Scanning
- File Maintenance
- Scheduling
- Strong Client Relations
- Quick Learner
- Self Motivated
- Conflict Resolution Skills
- Creative & Effective Problem Solver
Timeline
Collections Agent
Sunbit
06.2023 - 05.2024
Office Administrator
Interstate Batteries
03.2023 - 05.2023
Customer Service Representative
Bank of America
09.2019 - 10.2020
Customer Service Representative
Anthem Blue Cross Blue Sheild
10.2018 - 07.2019
High School Diploma -
Mojave High School
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