Danelle Sanders

· Coordinating with vendors and representatives.

· Overseeing daily operations of the clinic, including staff and quality improvements.

· Optimizing patient experiences by ensuring quality of protocols and systems.

· Overseeing marketing contracts and advertising.

· Communications with billing department on contract renegotiating to ensure proper reimbursement.

· Coordinating team/clinic meetings and team building meetings.

· Advertising current job availabilities and overseeing interviews, hiring, and onboarding new employees.

· Ensuring all staff is up to date on new protocols/procedures.

· Implementing new devices and programs being used by doctors and clinic.

· Explain pre and post-operative procedures to patients and monitored condition throughout treatment.

· Scheduled patients for all pre and post-surgical appointments.

· Able to prepare surgical charts for all physicians and procedures.

· Work closely with surgery center supervisor to maintain physicians OR schedule.

· Optimize operations by understanding and following protocols.

· Improve patient satisfaction by finding creative solutions to problems.

· Provide excellent patient care when face-to-face or through phone conversations.

· Current administrator for EMR and PM software. Also played vital role in implementation of both platforms. Responsible for creating support calls and monitoring status of issues until resolution.

· Extensive knowledge with obtaining precertification’s for surgical procedures, coding, billing policies and collections.

· Cross trained to do the following: reception, dispensary, surgery center reception, operating room stretcher and pre-operative check ins.

· Responsible for creating and changing clinic and surgical forms and scheduling templates within our EMR software.

· Responsible for dictating operative reports for all physicians.

· Proficient experience with our dispensary software including claim adjudication, medication knowledge, skin care product line and sales.