Microsoft Excel
Danellia Francis-McDonald
Fort Walton Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Business Operator
Wyndham Travel and Leisure
07.2024 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
Server
Holiday Inn Resort
04.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
DixieLand Chicken and Co
06.2023 - 12.2023
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeting customers
- Process customer orders efficiently and accurately
- Maintain a clean and organized workspace
- Customer Service
- Cash handling
- Process credit card and get signatures
- Close end of day report
Spa Receptionist
Couples Resorts
02.2019 - 09.2021
- Schedule and confirm appointments
- Promote spa services
- Greet and check out customers
- Processing transactions and issue receipts
- Listened closely to customer complaints and responded appropriately to issues.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Communicated with spa team members if clients canceled or changed appointment times.
Guest Service Agent
Couples Resorts
03.2018 - 01.2019
- Greeting Guests
- Providing excellent customer service and ensuring guest satisfaction
- Creating, modifying, or canceling reservations based on guest needs and preferences
- Answering phone calls and responding to guest inquiries before , during and after their stay
- Processing payments, handling cash and credit card transactions, and collecting and refunding deposits
Education
Certificate/Diploma - Home Health Aide
Center For Career Training
Cortland, OH08.2022
Associate of Science - Hospitality And Tourism Management
The Moneague College
Moneague, Jamaica08.2017
High School Diploma -
The Ocho Rios High School
Ocho Rios, Jamaica07.2014
Skills
- Financial Management
- Relationship building and management
- Motivational Leadership
- Microsoft Office proficient
- Financial Oversight
- Public Speaking
- Client Service
- Excellent oral and written communication
- Conflict Mediation
Software
MIcrosoft Publisher
Microsoft Words
Timeline
Business Operator
Wyndham Travel and Leisure
07.2024 - Current
Server
Holiday Inn Resort
04.2024 - Current
Cashier
DixieLand Chicken and Co
06.2023 - 12.2023
Spa Receptionist
Couples Resorts
02.2019 - 09.2021
Guest Service Agent
Couples Resorts
03.2018 - 01.2019
Certificate/Diploma - Home Health Aide
Center For Career Training
Associate of Science - Hospitality And Tourism Management
The Moneague College
High School Diploma -
The Ocho Rios High School
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