Danene M. Bender
Penfield,NY
Summary
Detail-oriented Service Coordinator known for effective communication and client relationship management. Skilled in scheduling and dispatch coordination, with a focus on optimizing resource allocation and driving customer satisfaction.
Overview
40
40
years of professional experience
Work History
Service Coordinator
Postler & Jaeckle
Rochester, NY
08.2013 - Current
- Coordinated service schedules to optimize resource allocation and enhance customer satisfaction.
- Facilitated communication between clients and service teams to ensure project alignment.
- Implemented process improvements that streamlined workflows and reduced response times.
- Trained new team members on operational procedures and customer engagement strategies.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Managed weekly payroll processing, ensuring accuracy and timely submission for all service union technicians
- Coordinated and maintained service contracts and maintenance agreements
- Handled high-volume daily incoming calls, providing customer support, scheduling service appointments, and resolving inquiries efficiently
Customer Service/Assistant Office Administrator
Xerox
Fairport, NY
01.2010 - 01.2013
- Streamlined processes for handling customer inquiries, enhancing response times and satisfaction.
- Managed shipping and receiving of toner and copier supplies, maintaining accurate inventory
- Monitored and supported Managed Print Services (MPS) to ensure efficient device performance
- Collected and updated meter reads on machines for accurate billing and service tracking
- Provided customer service support, handling inquiries and coordinating service requests
- Maintained organized records and assisted with general administrative tasks
Dispatcher/Office Coordinator
Betlem Service Corp (EMCOR)
Rochester, NY
08.1986 - 07.2000
- Handled high-volume incoming calls, providing customer support and scheduling service requests
- Coordinated residential and commercial dispatch, assigning technicians based on availability and service needs
- Assisted the sales team with preparing proposals and job estimates
- Supported invoicing and billing processes, ensuring accuracy and timely completion
- Managed accounts receivable, including tracking payments and following up on outstanding balances
- Generated and processed purchase orders to vendors, maintaining accurate records and timelines
Education
High School Diploma -
East Ridge Highschool
Irondequoit, NY*References Avaliable Upon Request*
Skills
- Customer Service & Client Relationship
- Scheduling and Dispatch Coordination
- Service Contracts & Maintenance Agreements
- Microsoft Office (Word, Excel, Outlook, Sharepoint)
- Service Channel Provider (Wegmans & Walmart Service Portal)
- Attention to Detail
- Organization
Timeline
Service Coordinator
Postler & Jaeckle
08.2013 - Current
Customer Service/Assistant Office Administrator
Xerox
01.2010 - 01.2013
Dispatcher/Office Coordinator
Betlem Service Corp (EMCOR)
08.1986 - 07.2000
High School Diploma -
East Ridge Highschool
*References Avaliable Upon Request*